JENNIFER WEST
Billings,MT
Summary
Proven Branch Manager at All Ways Caring HomeCare, a self-directed personal care attendant agency, with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Proactive with strong background in working with individuals of all types and finding a common ground.
Overview
17
17
years of professional experience
Work History
Branch Manager
All Ways Caring HomeCare
09.2007 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Education
Bachelor of Science - Sociology
Montana State Universtity
Billings, MT05.1997
Skills
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Relationship building and management
- Verbal/written communication
- Team Player
- Federal Regulations
- Willing to Learn
- Prioritizing and Planning
- Proactive and Focused
- Customer Service
Additional Information
Addition Work History and References available upon request
Timeline
Branch Manager
All Ways Caring HomeCare
09.2007 - 08.2024
Bachelor of Science - Sociology
Montana State Universtity
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