Jennifer West
Costa Mesa,CA
Summary
Proactive and results-driven professional with a background in Public Relations and over five years of exceptional guest service experience at Disneyland. Specializing in accessibility services, marketing campaigns, and creating inclusive guest experiences. Adept at customer relations, event planning, and team leadership. Seeking to apply my expertise in communication, accessibility services, and guest experience management in a dynamic PR or customer service leadership role.
Overview
6
6
years of professional experience
Work History
Accessibility Associate
Disneyland Resort
Anaheim, CA
09.2024 - Current
- - Assisted 50+ guests daily in navigating Disability Access Service (DAS), enhancing accessibility and inclusivity.
- - Communicated DAS procedures clearly, resulting in a high satisfaction rating and positive guest feedback.
- - Collaborated with a cross-functional team to integrate accessibility features, ensuring compliance with company standards.
- - Acted as a primary resource for accessibility-related inquiries, resolving concerns efficiently and empathetically.
Ride Operator
Disneyland Resort
Anaheim, CA
06.2019 - 09.2024
- - Operated and monitored Fantasyland rides, ensuring adherence to 100% safety compliance standards.
- - Provided exceptional guest service, contributing to an increase in guest satisfaction ratings.
- - Trained and mentored 10+ new team members, improving ride operations efficiency.
- - Received multiple recognition awards for maintaining safety, guest engagement, and operational excellence.
Public Relations & Marketing Intern
Coastline College
Costa Mesa, CA
02.2021 - 06.2021
- - Supported the Public Relations and Marketing team with campaign planning and community outreach.
- - Assisted in drafting press releases, promotional content, and social media materials.
- - Participated in brainstorming sessions and event preparation, contributing to an increase in student engagement.
Education
Bachelor of Arts - Communications, Public Relations
California State University, Fullerton
01.2021
Skills
- - Customer Relations & Guest Services
- - Event Planning & Campaign Development
- - Marketing Strategy (Canva, Fundraising)
- - Public Speaking & Communication
- - Accessibility Services & Compliance
- - Conflict Resolution & Problem-Solving
- - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- - Guest Service Suite (Daily Use for Guest Management & Service Tracking)
- - Typing: 60 WPM
- - Strong verbal & written communication
- - Team collaboration & leadership
- - Empathy & conflict resolution
- - Detail-oriented & proactive
Timeline
Accessibility Associate
Disneyland Resort
09.2024 - Current
Public Relations & Marketing Intern
Coastline College
02.2021 - 06.2021
Ride Operator
Disneyland Resort
06.2019 - 09.2024
Bachelor of Arts - Communications, Public Relations
California State University, Fullerton