Jennifer West
Tempe
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Front Office Manager
University Inn & Suites
Tempe
02.2024 - Current
- Manage vendor relationships and oversee all departments, including housekeeping and front desk clerks
- Problem solving and payment reconciliation
- Utilize Innsoft software for operations
- Deliver exceptional customer care and build rapport
- Drive sales and ensure smooth operations
Administrative/Accounts Receivable
Forest Designs Furniture
Phoenix
06.2023 - 01.2024
- Provided customer service to clients and vendors
- Managed multi-line phone system and order entry from sales/e-commerce sites
- Handled accounts receivable using QuickBooks
- Supported sales and marketed merchandise on websites
Customer Care Representative
Specialized Loan Servicing
07.2022 - 03.2023
- Processed cash payments for home mortgages
- Resolved accounts in foreclosure and provided solutions
- Conducted outbound calls to onboard new clients and explain services
- Remote
Front Office Supervisor
Country Inn and Suites
Chandler
12.2020 - 04.2022
- Assisted in hiring front desk agents and housekeeping staff
- Managed sales and revenue spreadsheets
- Resolved conflicts and supported team operations
Manager
Mobile Kwik Corner
Tempe
05.2018 - 04.2019
- Led team and organized workflows to meet daily demands
- Recorded inventory sales and prepared weekly income reports
- Increased sales by $2,000 through performance oversight and customer rapport building
Education
Associates of Arts - Social Work
Mesa Community College
MesaSkills
- Management & Team Leadership
- Communication & Phone Etiquette
- Technical Troubleshooting Support
- Decision Making & Conflict Management
- Client Relationship Development & Customer Retention
- Office Administration
- Account Reconciliation
- Supervising Experience
- Microsoft Office Proficiency
- Attention to Detail
- Case Management
Timeline
Front Office Manager
University Inn & Suites
02.2024 - Current
Administrative/Accounts Receivable
Forest Designs Furniture
06.2023 - 01.2024
Customer Care Representative
Specialized Loan Servicing
07.2022 - 03.2023
Front Office Supervisor
Country Inn and Suites
12.2020 - 04.2022
Manager
Mobile Kwik Corner
05.2018 - 04.2019
Associates of Arts - Social Work
Mesa Community College