Sandra Moran
Remote Accounting, Bookkeeping & Customer Service
Moulton,AL
Summary
Dynamic Front Office Manager at S&B Trucking with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in staff training and conflict resolution, I successfully implemented a new check-in process that reduced wait times, fostering strong customer relationships and improving overall service quality.
Overview
1
1
Certification
Work History
Front Office Manager
S&B Trucking
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
Store Manager
Movie Gallery
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Waitress Supervisor
Joe's Grill
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Boosted customer satisfaction with quick and accurate order processing.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Monitored dining area to ensure all guests received attentive service without delays.
- Developed loyalty program that increased repeat visits from customers.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Enhanced team efficiency by implementing streamlined table management system.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
Front Office Manager
Milan Machining & Manufacturing
Education
Associate of Applied Science - Business Management
Lincoln College
Lincoln, IL07-1987
High School Diploma -
J. Sterling Morton East
Cicero, IL06-1987
Skills
Customer service
Relationship building
Documentation and control
Administrative skills
Team management
Oral and writing communication
Listening skills
Complaint handling
Staff management
Data entry
Issue handling
Administrative support
Customer relations
Operations management
Employee supervision
Human resources
Property management systems
Operational reporting
Workflow coordination
Event coordination
Inventory control
Workflow planning
Effective planning
Staff training and development
Sales and marketing
Account reconciliation
Records management
Inquiry response
Emergency preparedness
Database management
Training and coaching
Scheduling and calendar management
Proficient in software
Exceptional communication
Skilled in software
Budgeting and financial planning
Financial reporting
Schedule management
Conflict management
Effective multitasking
Spreadsheet tracking
Suggestive selling
Credit and collections
Payroll and budgeting
Schedule coordination
Contract negotiations
Office correspondence
Strong leadership
Reception operations
Decision-making capacity
Exceptional customer support
Office management software
Administration and reporting
Time management abilities
Team building
Teamwork and collaboration
Time management
Excellent communication
Performance reviewing
Decision-making
Active listening
Team collaboration
Adaptability
Written communication
Self motivation
Problem-solving
Adaptability and flexibility
Analytical skills
Computer skills
MS office
Reliability
Customer relationship management
Positive attitude
Goal setting
Team leadership
Team development
Performance tracking and evaluation
Scheduling and coordinating
Certification
Secretarial Sciences
Timeline
Front Office Manager
S&B Trucking
Store Manager
Movie Gallery
Waitress Supervisor
Joe's Grill
Front Office Manager
Milan Machining & Manufacturing
Associate of Applied Science - Business Management
Lincoln College
High School Diploma -
J. Sterling Morton East