Open To Work
Jennifer Wheeler
Killeen,TX
Summary
Detail-oriented professional with extensive experience in fast-paced food service and logistic environments. Known for exceptional team member qualities, inventory management, and mentoring capabilities. Committed to enhancing customer experiences and business operations through innovative planning and development and efficient service delivery.
Overview
25
25
years of professional experience
Work History
Sushi Maker and Cashier
KogiBowl
Killeen
01.2024 - Current
- Prepared high-quality sushi rolls using traditional techniques and fresh ingredients.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Assisted in training new staff on sushi preparation and presentation methods.
- Collaborated with team members to streamline food preparation processes for efficiency.
- High-Volume Sushi Production: Expertly prepared a wide variety of sushi, including nigiri, sashimi, and complex maki rolls, consistently meeting 100% of quality and presentation standards in a fast-paced environment.
- Precision Knife Mastery: Demonstrated advanced knife skills in butchering and filleting whole fish (such as salmon, tuna, and yellowtail) to ensure optimal portion control and minimal ingredient waste.
- Menu Innovation & Fusion: Collaborated with the culinary team to develop innovative sushi rolls and seasonal specials, potentially increasing guest satisfaction and menu variety.
- Station Management & Setup: Managed the daily setup and breakdown of the sushi station, ensuring all tools, ingredients, and garnishes were prepared for high-traffic lunch and dinner rushes.
- Food Safety & Compliance: Maintained strict adherence to HACCP and ServSafe standards, ensuring 100% compliance with local health department regulations and consistently high sanitation scores.
- Inventory & Cost Control: Monitored food stock levels and placed weekly orders for fresh seafood and produce, effectively reducing food waste and maintaining optimal ingredient freshness.
- Customer Interaction & Personalization: Engaged directly with guests at the sushi bar to provide recommendations, answer questions about flavor profiles, and fulfill customized orders based on dietary restrictions or allergies.
- Team Collaboration & Training: Mentored and trained junior kitchen staff and apprentices in proper sushi-rolling techniques and rice preparation, improving overall kitchen efficiency.
- Rice Preparation Expertise: Executed precise sushi rice preparation, including washing, cooking, and seasoning with traditional vinegar blends to achieve consistent texture and flavor.
- Quality Assurance: Performed daily inspections of all raw and cooked ingredients to ensure the highest standards of freshness and taste before serving to customers
- Processed customer transactions swiftly using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register operations and customer service standards.
- Implemented efficiency improvements in checkout procedures, reducing wait times.
- Handled customer complaints effectively, ensuring satisfaction and retention.
- Collaborated with team members to optimize store displays and promotions.
- Monitored inventory levels at the register, alerting management of shortages.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register systems and customer service best practices.
- Managed cash drawer reconciliations, identifying discrepancies to uphold financial integrity.
- Implemented streamlined checkout processes, reducing average customer wait times.
Server
Hallmark Restaurant
Killeen, TX
02.2025 - 01.2026
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed timely order delivery while maintaining accuracy in food and beverage selections.
- Collaborated with kitchen staff to coordinate efficient meal preparation and presentation.
- Trained new servers on restaurant protocols, enhancing team performance and service quality.
Customer Service Representative
GC Services
Copperas Cove, TX
09.2005 - 09.2006
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Managed multiple customer interactions simultaneously, demonstrating strong multitasking abilities.
- Utilized CRM software to document and track customer interactions accurately for future reference.
- Identified process improvements that enhanced service delivery speed and quality.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Implemented feedback mechanisms to gather insights for continuous service enhancement.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Ammunition Stock Control Specialist
US Army
Ft. Hood, TX
01.2001 - 08.2005
- Managed inventory control for ammunition supplies, ensuring accurate tracking and accountability.
- Developed and implemented efficient stock management processes to enhance operational readiness.
- Conducted regular audits of ammunition inventory, identifying discrepancies and initiating corrective actions.
- Trained junior personnel on best practices in ammunition handling and safety protocols.
- Collaborated with logistics teams to optimize supply chain operations for timely distribution of munitions.
- Analyzed stock levels to forecast demand, reducing excess inventory and minimizing waste.
- Led initiatives to streamline data entry processes using specialized inventory management systems.
Education
Social Services
Central Texas College
Killeen, TXReligious Studies - Social Services
UMHB
Belton, TXHigh School Diploma -
Cosmopolitan Preparatory
Chicago, IL08-1997
Skills
- Stress tolerance
- Documentation and reporting
- Continuous learning attitude
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Data entry
- Quality assurance
- Warehouse operations
- Shipping and receiving
- Stock rotation
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$17/hr - $1000/hrWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Hallmark Restaurant
02.2025 - 01.2026
Sushi Maker and Cashier
KogiBowl
01.2024 - Current
Customer Service Representative
GC Services
09.2005 - 09.2006
Ammunition Stock Control Specialist
US Army
01.2001 - 08.2005
Social Services
Central Texas College
Religious Studies - Social Services
UMHB
High School Diploma -
Cosmopolitan Preparatory