Jennifer Whitcomb
Richmond,VA
Summary
Results-driven professional with significant experience at HCA/Parallon as Top Dollar Collection Specialist. Proven track record in resolving intricate claims and upholding compliance, delivering outstanding customer service. Skilled in Artiva Systems and effective in team leadership, fostering efficient operations and superior quality standards in dynamic settings.
Overview
26
26
years of professional experience
Work History
Top Dollar Collection Specialist
HCA/Parallon
01.2015 - Current
- Work insurance pools and contact insurance companies such as all commercial insurance PPO,HMO, all Government and Non Government and Medicare,Medicaid,Transplants to resolve claims that are not paid
- Review EOB’S, remits and payer correspondence performing account follow up and escalate any issues and expedite a claim resolution
- Maintain required productivity and QA standards
Admission Supervisor
Red Oak Hospital
02.2012 - 11.2014
- Provide the highest possible customer service, the most accurate data for clinical/strategic planning, an efficient billing and collections process and compliance with state and federal laws governing patient access
- Provide patient access by managing daily operations of the pre-registration, registration and inpatient functions
- Supervise a team of ten employees
ER Registration
Trinity Healthcare Network
05.2007 - 02.2012
- Registration of ER patients to a free standing ER
- Collecting co pays
- Requires interacting and coordinating with other hospital departments
- Daily duties require insurance verification, scheduling patients, scanning records to facility database
ER Registration
Memorial Herman Northeast
03.2008 - 08.2010
- Registration of ER patients to the hospital
- Obtains accurate information
- Collecting co pays and verifying insurance
ER Registration/ Imaging Representative
Houston Northwest Medical CTR
12.1999 - 05.2007
- Excellent patient skills in a high volume department
- Registration of patients by obtaining accurate information, verifying insurances
- Imaging Representative assisting physicians, as well as technicians in radiology
- Preparing report, data entry, hanging films, and creating new patient files
Education
Dental Assistant Associates -
Albany Technical College
01.1999
College Prep Classes -
Dougherty High School
01.1995
Skills
- Windows XP and Microsoft Office
- Claims resolution and billing compliance
- Insurance verification and EOB review
- Patient registration and account follow-up
- Customer relationship management
- Internet and email proficiency
- Artiva, Call Savvy, and Meditech systems
- AdvancedMD, T_Systems, and Health Quest
- Availity and Star Navigator expertise
- Medcom, VI Web, Passport, and TransUnion
- Med Host proficiency
- Billing problem resolution
Timeline
Top Dollar Collection Specialist
HCA/Parallon
01.2015 - Current
Admission Supervisor
Red Oak Hospital
02.2012 - 11.2014
ER Registration
Memorial Herman Northeast
03.2008 - 08.2010
ER Registration
Trinity Healthcare Network
05.2007 - 02.2012
ER Registration/ Imaging Representative
Houston Northwest Medical CTR
12.1999 - 05.2007
Dental Assistant Associates -
Albany Technical College
College Prep Classes -
Dougherty High School