Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Whitmarsh

Longmont,CO

Summary

Results-oriented Service Manager with a strong track record in leading service operations and developing high-performing teams. Skilled in optimizing daily operations, enhancing workflow efficiency, and resolving customer concerns. Committed to achieving performance and quality goals while fostering a customer-focused culture.

Overview

10
10
years of professional experience

Work History

Service Manager

Buffalo Wild Wings
Longmont, Colorado
04.2024 - Current
  • Managed scheduling and staffing to ensure optimal coverage during peak hours.
  • Conducted regular team meetings to improve customer feedback processes and operational objectives.
  • Motivated employees, fostering a positive work environment that reduced turnover.
  • Reviewed inventory levels and ordered supplies to maintain stock availability.
  • Analyzed M&I numbers to ensure accuracy of inventory orders and optimize stock management.

Shift Lead

Buffalo Wild Wings
Longmont, Colorado
04.2023 - 04.2024
  • Supervised staff during shifts to ensure efficient service and teamwork.
  • Monitored kitchen operations to ensure quality food preparation and presentation.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Resolved customer complaints and reported issues to senior management.

Cashier/Server/Bartender WCT

Buffalo Wild Wings
Longmont, CO
04.2016 - 04.2023
  • Establishes and maintains a fun guest atmosphere
  • Achieved performance benchmarks for Blazin' rewards and customer surveys, boosting guest satisfaction.
  • Guided team in meeting drink specifications to ensure quality and consistency.
  • Follows drink protocols for most the consistent experience possible
  • Managed beer and liquor inventory costs, contributing to overall profitability.

Education

High School Diploma -

Skyline High School
Longmont, CO
01-2005

Skills

  • Inventory management
  • Staff scheduling
  • Training and development
  • Quality control
  • Complaint resolution
  • Customer service
  • Revenue generation
  • Waste control

Timeline

Service Manager

Buffalo Wild Wings
04.2024 - Current

Shift Lead

Buffalo Wild Wings
04.2023 - 04.2024

Cashier/Server/Bartender WCT

Buffalo Wild Wings
04.2016 - 04.2023

High School Diploma -

Skyline High School
Jennifer Whitmarsh