JENNIFER WICHOWSKI
Pittsboro,North Carolina
Summary
Dedicated and performance driven management professional with 30+ years of expertise directing all aspects of association and lifestyle operations, administration, budgeting, and staff development. Successful orchestration of multiple projects with competing priorities. Resourceful team player with strong work ethic and detail-oriented problem solver. Intuitive motivational leader with ability to lead diverse teams identifying deficiencies, operational opportunities, managing complex projects and relationships with a collaborative commitment to excellence.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Community Manager
Omega Association Management, Inc.
Cary, NC
06.2014 - 11.2024
- Managed a varied portfolio of associations consisting of Declarant and homeowner boards including single family, townhomes, villas, 55+ lifestyle, land condos, and large scale PDD Chatham Park.
- Utilized expertise with Developers to cultivate strong positive working relationships as liaison between Developer/Board, homeowners, committees, community leaders/municipalities, and contract service providers.
- Provided guidance and support to Boards and homeowners in daily operations, demonstrating knowledge and understanding of community governing documents, rules & regulations, ARC processes, legal and compliance requirements and smooth transitions.
- Created and presented annual budgets, reviewed monthly financial reports, supervised day to day expenses, contracts, and reserve studies.
- Conducted onsite inspections and meetings to oversee the work done by vendors; to enforce the rules and regulations of the community; and maintain highest standards.
- Coordinated with sub-association management companies to ensure enforcing ARC standards and legal documents as approved by Master association including impervious surface calculations, signage, and parking issues.
- Spearheaded the implementation of a comprehensive Quarterly New Homeowner Orientation in a 55+Lifestyle community to facilitate communication, clarify Association requirements and responsibilities, and educate on development processes enhancing their overall experience within the community.
- Facilitated timely resolution or education on neighborhood challenges by actively listening to feedback from community members, addressing concerns promptly while maintaining professional integrity.
- Mentored junior team members as they onboarded into their roles as Assistant Community Managers or Managers, offering guidance in best practices and ongoing support with complex challenges.
- Cultivated a culture of knowledge sharing and motivation by organizing regular team meetings, including onsite managers and lifestyle director.
- Procured new clients, providing proposals and interest and contract meeting.
Regional Operations Manager & Property Management Division Director
East West Partners Club Management, Inc.
Chapel Hill, NC
01.2009 - 08.2013
- Transitioned to Regional Operations Manager to include corporate duties of the Director of Activities, Personnel Administrator, aquatics expertise, and integral participation in consulting projects and new business development
- Strengthened company's business position with formation and implementation of Property/Association Management Division
- Led division into commercial property management of Class A properties
- Community Manager for 10 homeowner/condo associations providing daily management of association property and fiscal affairs as mandated by governing documents and Board of Directors
- Facilitated monthly conference calls with all company Activity Directors to foster the exchange of programming ideas, address policies and procedures and introduce standards or new ideas
- Chief point of contact for activities/programming, swim & tennis/amenity operations, summer camp and swim team programs, aquatics, staff recruitment, and association/property management
- Created and launched the corporate Property Management website
- Restructured operations of 4 different clubs to address business and revenue growth, reduce costs, and improve service and value
- Spearheaded startup of 4 clubs, 2 condominium associations, and transitioned 4 associations from Declarant to residential control
- Created and implemented strategic plans, sales and marketing plans, developed and administered budgets and forecasts, determined improved processes to meet short and long-term objectives
- Worked directly with internal and external partners to establish rapport to include clients, professional organizations and vendors, Board members, Declarants and owners
- Supervised and trained 3 on-site community managers and a Charlotte based community manager with 4 associations
- Provided extensive on the job training and attentive supervision to 15 direct reports
- Established team spirited environment through positive and proactive leadership
- Empowered managers to exceed goals ensuring excellent service, business orientation and promotability
- Effectively and efficiently resolved disputes or concerns with employees, owners, and patrons
Regional General Manager of Swim & Tennis Clubs
East West Partners Club Management, Inc.
Chapel Hill, NC
01.2003 - 01.2009
- Promoted to Regional General Manager overseeing 5 different swim and tennis clubs including 10 managers and 30 or more seasonal employees at each site
- Established high productivity and team cohesion by creating and implementing regular manager's meetings/professional development
- Responsible for grooming managers to move into higher management positions and recruiting new managers to fill vacancies throughout the company
- Continually established new program improvements in summer camps, year-round programming, swim team, swim lesson program, snackbar operations, membership marketing, and facility rentals
- Created, planned, staffed, and mentored revenue generating summer camp and swim lesson programs in swim/tennis/amenity clubs
Co-Owner/Partner
Crystal Clear Solutions, LLC
Pittsboro, NC
09.2001 - 10.2007
- Established residential and commercial pool management and maintenance company
- Solicited and developed new business accounts
- Processed purchase orders and customer invoices monthly
- Hired, trained, and managed staff of lifeguards, instructors, and maintenance/Certified Pool Operators
- Managed buying, selling, and delivery of necessary supplies and chemicals
- Consulted clients on repairs & maintenance and capital needs and options, policy and procedure development, patron issues
Club Manager, Meadowmont Club of Chapel Hill
East West Partners Club Management, Inc.
Chapel Hill, NC
10.2001 - 01.2003
- Opened and established all operations of company's first privately owned daily fee/membership swim club
- Successfully balanced private versus public operational needs
Club Manager
Community Club of Falconbridge
Chapel Hill, NC
01.1992 - 01.2003
- Provided complete management of swim and tennis club as the part-time club manager encompassing all financial accounting, payroll, staffing, maintenance, program planning and implementation, membership sales and rentals
Club Manager
Stoneridge/Sedgefield Swim & Tennis Club
Chapel Hill, NC
05.1990 - 12.2001
- Accountable for all aspects of club management, reporting to the Board of Directors and communicating routinely with the Board President
- Collaborated with Homeowner Association and Club Board of Directors to purchase the Club from Bank
- Portfolio of responsibilities included managing summer camps, swim lessons, organizing a swim team, snackbar, croquet, tennis, year round activity and event programming, maintenance of Club's property, hiring/training/directly supervising all seasonal staff, authoring Club's management and operations handbook, and all financial accounting
- Prepared annual membership materials and sold all memberships resulting in a #200 person waiting list
Education
Master of Science - Recreation Administration
University of North Carolina at Chapel Hill
Chapel Hill, NC01.1994
Bachelor of Arts - Industrial Relations
University of North Carolina at Chapel Hill
Chapel Hill, NC01.1992
Skills
- Multi-Operations Management
- Leadership/Motivation
- Teamwork and Collaboration
- Stakeholder Communication
- Problem-Solving Abilities
- Customer Service and Engagement
- Change Management/Improvement Processes
- Budgeting
- Amenity and Facility Management
- Creative Activities/Program/Lifestyle Planning
- Business and Staff Development
- Homeowners Association Management
Certification
- Certified Manager of Community Associations (CMCA)
Additional Information
- Proficient in Microsoft Office & Teams, CINC Systems, HOAst. Previous experience with TOPS Professional, OnPoint, Yardi, Quickbooks, EVerify, Infomart (background checks). Former American Red Cross Certified Lifeguard for 21 years. Former American Red Cross Certified Lifeguard & CPR-PR Instructor for 15 years. Former Certified Pool Operator (CPO), National Swimming Pool Foundation for 25 years.
Affiliations
- Chatham Forest HOA, Board of Directors, 2009-2020, President, Vice-President, Treasurer
- Community Associations Institute (CAI), Member, 2008-Present
Timeline
Senior Community Manager
Omega Association Management, Inc.
06.2014 - 11.2024
Regional Operations Manager & Property Management Division Director
East West Partners Club Management, Inc.
01.2009 - 08.2013
Regional General Manager of Swim & Tennis Clubs
East West Partners Club Management, Inc.
01.2003 - 01.2009
Club Manager, Meadowmont Club of Chapel Hill
East West Partners Club Management, Inc.
10.2001 - 01.2003
Co-Owner/Partner
Crystal Clear Solutions, LLC
09.2001 - 10.2007
Club Manager
Community Club of Falconbridge
01.1992 - 01.2003
Club Manager
Stoneridge/Sedgefield Swim & Tennis Club
05.1990 - 12.2001
Bachelor of Arts - Industrial Relations
University of North Carolina at Chapel Hill
Master of Science - Recreation Administration
University of North Carolina at Chapel Hill