Jessica Holland
Dallas,TX
Summary
Experienced Residential Class A Senior property manager with 10 + years of experience working multifamily management. Successful at raising occupancy rates, lowering delinquency by securing long-term tenants. Seeking an opportunity to apply diverse management skills to a company.
Overview
13
13
years of professional experience
Work History
Senior Community Manager
RPM Management
Dallas, TX
10.2023 - Current
- Class A luxury Property including 4 Retail and 2 lofts
- Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
- Organized successful community events that fostered networking opportunities and increased member satisfaction.
- Analyzed performance metrics to continuously refine content strategy, optimizing reach and engagement levels.
- KPI Analytic Reports, Variance Reports, Delinquency, Aging Reports, Ownership visits and calls, REAC Inspections, Affordable Units, Elevate Invoices, Accounting,
Senior Multi-Site Property Manager (LIHTC)
Plano Housing Family LLP
Plano, Tx
03.2023 - 09.2023
- Managed day-to-day operations for a 144 unit rental property and 2nd property 40 gated townhomes.
- Used TIC to determine rates for tenants annually, resulting in 0 missed re-certification reviews. Keeping CMC updated.
- Build a Rapport with Housing programs worked with HUD,Section 8, Completing relocation packets and housing vouchers.
- Managed accounts payable and expenses through Voyager 7s and Nexus, increasing efficiency. Maintaining Delinquency.
- Ensure that property and lease files are properly maintained and kept in Compliance kept up to date.
- Managed banking reconciliations and monthly balance sheet statements. Completing Soft close outs and Close outs for the month.
- Handled operational oversight for 2 properties, setting budgets and supervising office staff.
- Communicated with maintenance staff effectively, allowing for 90% completion of work requests within 48 hours.
Senior Property Manager (LIHTC)
Latter & Blum Property Management
03.2022 - 03.2023
- Oversaw a portfolio of 452 units Phase 1 & Phase 2.
- Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables
- Initiated 3 major improvement projects, including demo renovation and gym installation, increasing occupancy to 94% in 2022.
- Used TIC to determine rates for tenants annually, resulting in 0 missed re-certification reviews. Keeping CMC updated.
- Build a Rapport with Housing programs worked with HUD,Section 8, Completing relocation packets and housing vouchers.
- Reviewing and submitting invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
- Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Community Manager
BG Multifamily
Dallas, TX
12.2020 - 05.2021
- Managed a portfolio of 467 residential units, facilitating efficient operations. Maintained accurate property records with Yardi Voyager that led to a 21% improvement in data accuracy.
- Created events for tenants, including a Halloween movie night, raffles, and a community BBQ, Community calendars decreasing tenant loss by 6%.
- Utilizing Accounts payable Nexus to code and enter financials weekly. Staying in within budgets and completing close outs at the end of the months and following up on all Deliniquency.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Performed property inspections 2 times per month, checking for routine maintenance requirements and scheduling with contractors when necessary.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Community Manager
BG Staffing Multifamily
Dallas, TX
05.2018 - 06.2020
- Managed a portfolio of 367 residential units, facilitating efficient operations. Maintained accurate property records with Yardi Voyager that led to a 21% improvement in data accuracy.
- Utilizing Accounts payable System to code and enter financials weekly. Staying in within budgets and completing close outs at the end of the months and following up on all Delinquency.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Performed property inspections, checking for routine maintenance requirements and scheduling with contractors when necessary.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Property Manager
BGSF
Dallas, TX
05.2018 - 09.2018
- Oversaw and managed a community of 810 units, Streamlined rent collection and lease renewals with AppFolio, increasing efficiency by 31%.
- Implemented lease eagle to manage lease administration, reducing documentation errors by 27%.
- Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Completed final move-out walk-throughs with tenants to identify required repairs
Executive Administrative Assistant
The Art Institute Of Dallas
Dallas Tx
02.2015 - 11.2015
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Assistant Manager/Accounting Bookkeeper
Pacific Team Property Management
Dallas, TX
12.2011 - 12.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
Education
Bachelor of Science - Human services
University SNHU
New Hampshire, OH10.2023
High School Diploma -
Alger Preparatory Academy
Dallas, TX2009
Skills
- AppFolio, LeaseEagle, YARDI, Amsi, Knock, Realpage, Voyager 7s, Resman, Nexus, SalesForce, TenantCloud, SOCI, Salesforce, FUSE, VendorCafe, Net Vendor, TIF
- Affordable Housing Programs Knowledge, TDHCA, CMC, REAC Inspections
- Leadership, People Management
- Multi-Family Property Management
- Microsoft Office Programs
- TDHCA, CMC, REAC Inspections
- Accounts Payable and Accounts Receivable
- Account Reconciliation, Report Preparation
Timeline
Senior Community Manager
RPM Management
10.2023 - Current
Senior Multi-Site Property Manager (LIHTC)
Plano Housing Family LLP
03.2023 - 09.2023
Senior Property Manager (LIHTC)
Latter & Blum Property Management
03.2022 - 03.2023
Community Manager
BG Multifamily
12.2020 - 05.2021
Property Manager
BGSF
05.2018 - 09.2018
Community Manager
BG Staffing Multifamily
05.2018 - 06.2020
Executive Administrative Assistant
The Art Institute Of Dallas
02.2015 - 11.2015
Assistant Manager/Accounting Bookkeeper
Pacific Team Property Management
12.2011 - 12.2012
Bachelor of Science - Human services
University SNHU
High School Diploma -
Alger Preparatory Academy