Vanessa Natal
Largo,USA
Summary
Dynamic multifamily housing professional with extensive experience in property management, resident services, marketing, and operations across Florida and New York. Proven ability to adapt to diverse markets while effectively managing various property types and portfolios. Strong communication, organization, and training skills contribute to fostering collaborative environments and driving operational success. Seeking to leverage expertise in a senior role such as Regional or Multi-Site Manager to enhance resident experiences and streamline management processes.
Overview
15
15
years of professional experience
Work History
Senior Residential Property Manager
Odin Properties
Tampa, Florida
09.2019 - 05.2024
- Executed the successful transaction of a large-scale 453-unit condo property.
- Worked closely with on-site team, strengthening interdepartmental relationships leading to Property of the Year awards in 2021, 2022, and 2023.
- Enhanced accounting procedures to boost rent collection efficiency.
- Achieved outstanding results by maintaining most accounts at $0 across a portfolio of 11 properties.
- Performed audits ensuring precision in property rent rolls.
- Earned recognition by consistently attaining highest portfolio NOI over a span of three years.
Property Manager
Jacana Real Estate
Saint Petersburg, Florida
07.2017 - 09.2019
- Handled tenant requirements across 17 managed properties.
- Responsibilities expanded to overseeing commercial leases, short term, long term & single-family home leases
- Identified and approved feasible capital projects for long-term improvements
- Supervised efforts of property management staff, including assistants and maintenance workers.
- Contributed to drafting essential policy documentation for workforce and tenant use.
- Managed contractor relationships and ensured insurance remains up to date.
- Increased marketing exposure and brand awareness.
Property Manager
AvalonBay Communities
Long Island, New York
03.2016 - 07.2017
- Managed daily operations of a 396-unit complex
- Implemented new customer service initiatives that raised resident satisfaction by 10% within just one year
- Achieved the most early renewals within Long Island portfolio with the highest maximum renewal rate.
- Supervised 8 employees across both internal and external departments.
Renovations Coordinator
AvalonBay Communities
Long Beach, New York
10.2013 - 03.2016
- Facilitated communication between asset team, residents, management, and contractors for Hurricane Sandy Renovation Project.
- Managed scheduling-related correspondence for apartment renovations.
- Managed upgrades in shared facilities encompassing reception area, postal room, exercise room, elevator systems and parking garage.
- Orchestrated moving activities, maintaining alignment with contractor schedules.
- Involved in Asset Team review meetings for all aspects of renovations.
- Generated thorough weekly updates in Excel to keep owners and investors informed.
- Conducted and finalized compliance inspections alongside Senior executives after renovations.
Lease-Up Property Manager
Richman Property Services
Clearwater, Florida
02.2012 - 10.2013
- Coordinated lease-up process for 108-unit property, surpassing occupancy objectives ahead of schedule.
- Supervised pre-construction application activities from a remote location.
- Onboarded new employees, focusing on personalized training for Lease Up procedures and company ethos.
- Produced regular reports on move-ins and leasing activities for stakeholders.
- Ensured paperwork accuracy and validity under approval criteria.
Property Operations Associate
Richman Property Services
Tampa, Florida
02.2009 - 02.2012
- Supported South Florida Regional Manager as a Personal Assistant.
- Inspected property exteriors to ensure visual appeal and effective signage.
- Substituted for managers when necessary.
- Facilitated personal catch-ups with managers for relaying insights gathered from regional teams.
- Guaranteed accurate and timely payroll entries for the department.
- Conducted week-long solo travel to perform rounds at various properties.
- Distributed updated company procedures to Property Managers.
Education
Event Planning Certificate - Business Communication
Ashworth University
Norcross, GA05-2006
Skills
- Software: Yardi Genesis, Breeze, Voyager, OneSite, LRO, RealPage, MRI, Salesforce, AppFolio, Knock, Rent Café, Rhino, Spherexx
- Regulatory: Fair Housing Laws, Eviction Procedures, Lease Administration, ADA Compliance, Landlord-Tenant Law, S8
- Operational: Internal Auditing, Reviewing, Reporting, Resolving Code Violations, Procedure Development, Admin
- Professional: Proactive, Communicative, Precise, Resourceful, Adaptable
Accomplishments
- Resident Satisfaction Improvement: Implemented customer service initiatives, raising resident satisfaction by 10% within a year
- Lease-Up Achievement Award: Recognized for leading the lease-up of a new development, achieving 95% occupancy in record time
- Team Leadership Excellence: Directed the property management team, achieving a significant reduction in rent delinquent balances by 20%
- Compliance Initiative Success: Resolved outstanding code violations in under 60 days, ensured compliance, and secured a single payment of $10k in overdue S8 rents
- Customer Appreciation Champion: Received an award for Most Positive Online Reviews
References
References available upon request.
Timeline
Senior Residential Property Manager
Odin Properties
09.2019 - 05.2024
Property Manager
Jacana Real Estate
07.2017 - 09.2019
Property Manager
AvalonBay Communities
03.2016 - 07.2017
Renovations Coordinator
AvalonBay Communities
10.2013 - 03.2016
Lease-Up Property Manager
Richman Property Services
02.2012 - 10.2013
Property Operations Associate
Richman Property Services
02.2009 - 02.2012
Event Planning Certificate - Business Communication
Ashworth University
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