Stephanie Robbins
Gulf Breeze
Summary
Dynamic property management professional with a proven track record at Southeast Management Group, excelling in occupancy retention and operational consistency. Skilled in Yardi Voyager and restorative practices, I implement effective resident engagement strategies, enhancing community satisfaction and minimizing delinquency through proactive communication and innovative marketing initiatives.
Overview
9
9
years of professional experience
Work History
On-Site Property Manager - Breeze Apartments
Southeast Management Group
Gulf Breeze
06.2025 - Current
- Managed onsite operations for active rehab community, overseeing renovations, scheduling contractors, ensuring safety compliance, and maintaining daily communication with ownership and asset management.
- Developed and implemented community-wide SOPs for Resident Communication, Conflict Resolution, Leasing, Notice Delivery, and Maintenance Coordination, enhancing operational consistency.
- Led resident communication throughout construction phases, coordinating temporary relocation notices, entry notices, scheduling, and conflict resolution.
- Maintain occupancy and retention through proactive leasing, social media marketing, and resident engagement programs.
- Oversee delinquency management, vendor communication, service requests, and weekly ownership reporting.
- Train incoming staff on SEM processes, software, documentation standards, and community expectations.
Multi-Site Business Manager (Majestic Oaks & Savoy Place)
Willow Bridge Property Company
Pensacola
03.2024 - 06.2025
- Consistently sustained high occupancy and renewal rates, even while operating with limited staff.
- Maintain strong occupancy and renewal ratios.
- Minimized delinquency through proactive resident engagement and strategic follow-up, contributing to financial stability.
- Implemented strategies to reduce delinquency rates among residents.
- Manage, train and counsel onsite staff effectively.
- Oversee daily leasing paperwork and proper completion of service requests.
- Analyze monthly performance and budget projections, and complete annual business plan and budget forecasts.
- Relocated 60 residents over 10 days during mandatory stairway construction, ensuring minimal disruption to community.
- Monitored adherence to company policy and federal and local regulations.
- Audit and adhere to lease file policy with consistency.
- Input and approve all invoices for processing.
- Developed and maintained resident retention and outreach marketing programs to enhance community engagement and satisfaction.
Assistant Manager, West Woods Apartments
Willow Bridge Property Company
Pensacola
03.2022 - 03.2024
- Oversaw rent collections, issued late notices, and posted rent to maintain accurate financial records.
- Analyze weekly leasing reports and forecast occupancy trends.
- Review and inspect vacancies and prepare apartments and models to meet leasing standards and enhance appeal.
- Assist with developing and tracking marketing strategies, including advertising, promotions, and publications.
- Assigned and proofed all leasing paperwork for accuracy and compliance.
- Processed move out notices, service requests, and resident transfers to ensure smooth transitions for residents.
- Inspect the property for community policy violations, needed repairs, and overall landscaping.
- Maintain thorough knowledge of lease terms, unit specs, availability, market conditions, and community policies.
Assistant Manager, Crestview at Cordova Apartments - LIHTC Experience
Apartment Management Consultants, LLC
Pensacola
12.2021 - 03.2022
- Completed LIHTC compliance training; assisted with file preparation and income qualification processes.
- Collected all monies due while overseeing and auditing evictions and move-outs to ensure compliance and minimize losses.
- Communicated with legal counsel during the eviction process.
- Finalize move-in/out and renewal files and enter data into software.
- Oversee file management and run assigned reports.
- Oversee renters' insurance procedure and model apartment upkeep.
- Developed and maintained resident retention programs, fostering community engagement and decreasing turnover.
- Responded efficiently and courteously to resident requests, enhancing resident satisfaction.
Kings Mill and Crestview at Cordova Apartments
Providence Management Company
Pensacola
08.2019 - 12.2021
- Show and lease apartments in compliance with Fair Housing Laws.
- Prepare lease documentation and process payments.
- Collected delinquent rent and fostered positive resident relations to improve community retention.
- Provided exceptional customer service while handling administrative tasks to enhance resident satisfaction.
- Coordinate service requests and turnovers.
- Assist with community newsletters, events, and marketing.
- Conducted move-in/move-out inspections to ensure compliance and operational effectiveness.
Senior Personal Loan Specialist
One Main Financial
Pensacola
04.2017 - 08.2019
- Achieved sales targets by implementing effective customer engagement strategies.
- Guided customers in achieving financial goals through personalized loan options.
- Conduct full-cycle sales of personal and auto loans.
- Analyzed underwriting processes and credit analysis techniques to enhance loan assessment accuracy.
- Educate clients on loan terms and ensure compliance.
- Managed outbound collections and solicitations to maximize loan recovery.
- Record and perfect liens and manage trailing loan documents.
Education
Associates of Applied Science - Business Administration
Columbia Southern University
Orange Beach, AL01.2012
Skills
- Restorative practices
- Achiever mindset
- Consistency in processes
- Data input and management
- Individualized approaches
- Yardi Voyager expertise
- Entrata proficiency
- OneSite knowledge
- CRM systems
- Knock platform familiarity
- Rent Café experience
- Blue Moon software skills
- Modern Message usage
- RealPage applications
- CallMax utilization
- SmartRent capabilities
- SightPlan understanding
- NetVendor operations
- RMIS expertise
Skills And Awards
Restorative, Achiever, Consistency, Input, Individualization, 2022 Newcomer of the Year, SE Region, Lincoln Property Company, 2023 Assistant Manager of the Year, SE Region, Willow Bridge Property Company, Yardi Voyager, Entrata, OneSite, CRM, Knock, Rent Café, Blue Moon, Modern Message, RealPage, Call Max, SmartRent, SightPlan, NetVendor, RMIS
Timeline
On-Site Property Manager - Breeze Apartments
Southeast Management Group
06.2025 - Current
Multi-Site Business Manager (Majestic Oaks & Savoy Place)
Willow Bridge Property Company
03.2024 - 06.2025
Assistant Manager, West Woods Apartments
Willow Bridge Property Company
03.2022 - 03.2024
Assistant Manager, Crestview at Cordova Apartments - LIHTC Experience
Apartment Management Consultants, LLC
12.2021 - 03.2022
Kings Mill and Crestview at Cordova Apartments
Providence Management Company
08.2019 - 12.2021
Senior Personal Loan Specialist
One Main Financial
04.2017 - 08.2019
Associates of Applied Science - Business Administration
Columbia Southern University