Jennifer Wilkinson
Gainesville,TX
Summary
Results-driven professional with experience in USPS delivery, front desk operations, and team management. Strong skills in safe driving, incident reporting, and maintaining organized records. Committed to dependable service, accurate deliveries, and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
Gainesville, Texas
08.2021 - Current
- Delivered letters, packages, and notices along assigned rural routes.
- Drove vehicle and delivered mail to rural locations.
- Loaded mail, parcels, and supplies into delivery vehicle to ensure timely and accurate delivery.
- Sorted incoming mail and packages for USPS rural delivery routes.
- Collected outgoing mail from roadside boxes and customer locations.
- Verified addresses and routed undeliverable mail for efficient USPS processing.
- Organized routes and prepared daily mail to streamline delivery operations.
- Communicated delivery status and customer concerns to postal supervisors.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
Manager
Biosweep of North Texas
Lake Kiowa, TX
03.2020 - 03.2025
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained technicians on BioSweep cleaning methods and containment procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed service reports and corrected documentation for Biosweep records.
- Inspected work sites for safety, cleanliness, and customer readiness.
Front Desk Agent
Winstar World Casino And Resort
Thackerville, Oklahoma
08.2021 - 05.2023
- Executed check-ins and check-outs efficiently, ensuring smooth guest transitions.
- Welcomed resort guests and casino patrons, fostering a positive first impression.
- Addressed and resolved guest concerns with calm, courteous communication, enhancing guest satisfaction.
- Verified reservations, room rates, and guest account details.
- Issued room keys and updated folios for front desk records.
- Handled cash payments and balanced front desk transactions.
- Answered calls and directed guest requests to proper departments.
- Coordinated with housekeeping, concierge, and casino teams on guest needs.
Education
Some College (No Degree) - Criminal Science
North Central Texas College
Gainesville, TXSkills
- Route navigation
- Route optimization
- Delivery tracking
- Address verification
- Route assessment
- Safe driving
- Incident reporting
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Dependability
Timeline
Rural Carrier Associate
United States Postal Service, USPS
08.2021 - Current
Front Desk Agent
Winstar World Casino And Resort
08.2021 - 05.2023
Manager
Biosweep of North Texas
03.2020 - 03.2025
Some College (No Degree) - Criminal Science
North Central Texas College