Jennifer Williams
Sandusky,OH
Summary
Dedicated and Resourceful Trauma professional with a history of meeting company goals utilizing consistent and organized practices across various departments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the success of the organization. A problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment and applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Shelter Manager
Safe Harbour Domestic Violence Shelter
02.2019 - Current
- Established team priorities, maintained schedules and monitored performance.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Offered emotional support and trauma intervention to individuals in crisis
- Maintained client records to document assessment for progress
- Delivered individualized support services to clients working through issues such as domestic violence and substance abuse
Supervisor
Quaker Steak And Lube
03.2015 - 05.2020
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed up to 70 employees daily while maintaining excellent customer service.
Bartender
Excuses Lounge
10.2011 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Education
Bachelor of Social Work - Social Work
Bowling Green State University
Bowling Green, OH06.2027
High School Diploma -
Sandusky High School
Sandusky, OH06.1993
Skills
- Crisis Situations
- Personnel Training and Leadership
- Staff Training
- Cash Receipt Balancing
- Customer Service
- Staff Scheduling
- Supportive Advocacy
- Crisis Documentation
- Confidentiality Requirements
- Community Referrals
- Personal Safety Planning
- Risk Evaluation
Timeline
Shelter Manager
Safe Harbour Domestic Violence Shelter
02.2019 - Current
Supervisor
Quaker Steak And Lube
03.2015 - 05.2020
Bartender
Excuses Lounge
10.2011 - 05.2015
Bachelor of Social Work - Social Work
Bowling Green State University
High School Diploma -
Sandusky High School
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