Jennifer Williams
Progressive
Rockwall,TX
1
Certification
12
years of professional experience
Claims Adjuster with 10 years of insurance industry experience, adept at leveraging industry expertise to ensure fair and accurate settlements while minimizing risk. Skilled in claims documentation, investigations, and conflict resolution, with a strong focus on enhancing customer satisfaction. Committed to continuous process improvement and delivering results that boost efficiency and profitability.
Work History
Bodily Injury Claims Adjuster
3 Years 7 Months- Meticulously review policy documents, accident reports, and medical records to make accurate liability determinations and prevent fraud.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Guide insureds through the insurance process, providing clear explanations and empathetic support during challenging situations.
- Conduct thorough analysis of complex claims, leveraging industry expertise to ensure fair and accurate settlements while minimizing company risk.
- Foster positive client relationships by providing clear communication and empathetic support throughout the claims process, enhancing customer satisfaction.
- Negotiated settlements with claimants to achieve favorable outcomes while maintaining customer satisfaction.
- Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
Claims Adjuster
11 Months- Collaborated with clients and service providers to gather necessary documentation for processing claims.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Agency Sales Resource
3 Years 10 Months- Managed wide variety of customer service and administrative tasks to resolve agent issues quickly and efficiently.
- Documented all agent and agent team member's inquiries and comments thoroughly and quickly.
- Answered average of 40 calls per day, addressing agent transfer inquiries and reconciling agent premium fund accounts.
- Resolved all customer (agent) complaints in a professional manner while prioritizing customer satisfaction.
Customer Care Sales
3 Years 5 Months- Calculated premiums and established payment methods for sales.
- Closed an average of 10 new sales per week.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
- Collected all premiums on or before effective date of coverage.
- Calculated quotes and educated potential clients on insurance options.
Assistant Manager
11 Months- Created sales contacts with on- and off-premise accounts.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Set up and explained new membership contracts.
- Routinely answered customer questions regarding products and pricing.
Education
High School Diploma
Skills
Professional phone etiquette
Property insurance
Communication skills
Results-oriented
Conflict resolution
Customer-oriented
Team player
Life insurance
Health insurance
Policy quoting
Claims management
Computer skills
Claims negotiation
Interviewing
Claims investigations
Problem-solving
Communication
Review cases
Critical thinking
Time management
Claims documentation
Minimize exposure.
Certification
- Property and Casualty Licensed
- Health and Life Licensed
- Licensed Claims Adjuster
Timeline
Bodily Injury Claims Adjuster
Progressive
01.2023 - CurrentRead More
Claims Adjuster
Kemper
05.2022 - 04.2023Read More
Agency Sales Resource
State Farm Fire & Casualty Co
07.2018 - 05.2022Read More
Customer Care Sales
State Farm Fire & Casualty Co
02.2015 - 07.2018Read More
Assistant Manager
Rent A Center
03.2014 - 02.2015Read More
Captain Shreve High School
High School Diploma
Read More