Jennifer Williams
Cooper City,FL
Summary
Retail pharmacy and store operations professional with a career path from Pharmacy Technician to Store Manager. Leads staff development, staffing, inventory, compliance, and customer service while supporting accurate prescription processing, efficient workflow, and consistent day-to-day performance in high-volume healthcare and retail settings.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Store Manager
Walgreens
Coral Springs, Florida
08.2022 - Current
- Lead daily store operations while maintaining a strong focus on customer service, compliance, safety, and operational performance.
- Oversaw staffing, scheduling, inventory, and merchandising to ensure smooth day-to-day operations.
- Supervised, coached, and developed team members, enhancing productivity and service standards.
- Addressed customer concerns promptly to enhance satisfaction. and operational issues while maintaining a professional and service-focused environment.
- Utilized extensive pharmacy and retail experience to improve store performance and team effectiveness.
Pharmacy Operations Manager
Walgreens
Boca Raton, Florida
2018 - 08.2022
- Managed pharmacy operations and supported an efficient prescription workflow in a high-volume healthcare retail environment.
- Streamlined prescription processing, inventory management, customer service, and workflow optimization to enhance operational efficiency.
- Led pharmacy team, providing training, coaching, scheduling, and performance development to strengthen team capabilities.
- Resolved operational issues through collaboration with team members, ensuring quality, accuracy, and timely service delivery.
- Maintained compliance with pharmacy policies, procedures, safety standards, and applicable regulations.
Senior Pharmacy Technician
Walgreens
Pompano Beach, Florida
2005 - 2018
- Facilitated prescription processing, patient service, medication inventory management, and daily pharmacy workflow to ensure seamless operations.
- Assisted pharmacists with pharmacy operations while maintaining attention to accuracy, safety, and compliance.
- Trained pharmacy team members on daily procedures and optimized workflow for enhanced service delivery.
- Delivered knowledgeable and professional service to patients and customers, fostering trust and satisfaction.
- Provided pharmacy technician services in a high-volume retail pharmacy environment.
Pharmacy Technician
Walgreens
Pompano Beach, Florida
03.2003 - 2005
- Guided patients and customers through pharmacy inquiries, ensuring high-quality service.
- Oversaw medication and pharmacy inventory management in accordance with established protocols.
- Completed pharmacy workflow and administrative tasks with care for accuracy and confidentiality.
- Supported pharmacists in processing prescriptions and executing daily pharmacy operations.
Education
B.A.S. - Business Management
Palm Beach State College
Lake Worth, FL01-2011
High School Diploma -
Deerfield Beach High School
01-2004
Skills
- Pharmacy Operations
- Prescription Processing
- Medication accuracy
- Inventory Management
- Pharmacy processes
- Prescription Data Entry
- Regulatory Compliance
- Quality procedures
- Problem Resolution
- Team leadership
- Staff Scheduling
- Operational Strategy
- Sales Strategy
- Performance Management
- Customer service
- Third-party billing
Certification
- PTCB Certified Pharmacy Technician, Florida Registered Pharmacy Technician, CPR Certified, Certified Immunizer
Timeline
Store Manager
Walgreens
08.2022 - Current
Pharmacy Technician
Walgreens
03.2003 - 2005
Pharmacy Operations Manager
Walgreens
2018 - 08.2022
Senior Pharmacy Technician
Walgreens
2005 - 2018
B.A.S. - Business Management
Palm Beach State College
High School Diploma -
Deerfield Beach High School