LATOYA MARTIN
Jacksonville,FL
Summary
Results-driven management professional with 25+ years in retail and healthcare operations, focusing on employee relations, workforce management, and leadership development. Expertise in leading teams, conducting workplace investigations, and resolving complex issues while collaborating with senior leadership to achieve goals. Known for fostering engaged teams through coaching and mentoring, contributing to a positive workplace culture that enhances employee success and business performance.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Store Manager
Walgreens
06.2001 - Current
- Lead all aspects of operations for a high-volume retail and pharmacy location while managing employee performance, operational execution, customer satisfaction, and business growth.
- Lead, coach, and develop a team of approximately 20 employees while fostering a culture of accountability, engagement, and continuous improvement.
- Recruit, interview, hire, onboard, train, mentor, and develop employees and future leaders.
- Administered progressive discipline, corrective actions, and performance management to uphold compliance with company policies and enhance employee accountability.
- Develop and manage Performance Improvement Plans (PIPs) to improve employee performance and encourage professional growth.
- Conducted workplace investigations regarding employee concerns, gathering statements, interviewing team members, reviewing documentation, and making informed employment decisions to resolve issues effectively.
- Resolve employee concerns and workplace conflicts using sound judgment, professionalism, and effective communication.
- Facilitate regular team meetings to communicate expectations, provide coaching, recognize achievements, and improve team performance.
- Partner with pharmacy leadership to ensure operational excellence, regulatory compliance, and outstanding patient and customer service.
- Collaborate with district leadership to execute strategic initiatives and achieve operational objectives.
- Monitored weekly and monthly business metrics, sales performance, labor management, and operational goals to identify trends and support strategic decision-making.
- Drive operational improvements while maintaining high standards of compliance, customer satisfaction, and employee engagement.
- Train and mentor assistant managers and emerging leaders, preparing them for increased leadership responsibilities.
Education
Bachelor of Business Administration - Real Estate Concentration
University of North Florida
Associate Degree -
Florida State College at Jacksonville
High School Diploma -
Mandarin High School
Skills
- Hiring & Talent Acquisition
- Performance Management
- Progressive Discipline
- Workplace Investigations
- Employee Relations
- Conflict Resolution
- Coaching and mentoring
- Leadership & Team Development
- Workforce planning
- Operational Excellence
- Inventory Management
- Pharmacy Operations
- Customer Experience
- Strategic planning
- Business Operations
- Operational Excellence
Certification
- Florida Registered Pharmacy Technician License
- 2013 – Present
Timeline
Store Manager
Walgreens
06.2001 - Current
Bachelor of Business Administration - Real Estate Concentration
University of North Florida
Associate Degree -
Florida State College at Jacksonville
High School Diploma -
Mandarin High School