Jennifer Wilson
Burleson,TX
Summary
Versatile and customer-focused professional with experience in insurance, operations management, office administration, warehouse operations, healthcare support, and retail leadership. Proven ability to manage teams, maintain strong customer relationships, oversee daily operations, and work efficiently in fast-paced environments. Strong communication, organizational, and problem-solving skills with a commitment to delivering excellent service and operational support.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Agent
Peek Performance Insurance Co
Burleson, TX
08.2023 - Current
- Assist clients with insurance coverage options and policy selection.
- Maintain customer relationships through excellent service and communication.
- Process policy applications and maintain accurate records.
- Support clients with claims questions and policy updates.
Assistant Manager
OshKosh B’Gosh
Grand Prairie, TX
08.2023 - Current
- Support daily retail operations including staffing, scheduling, and customer service.
- Assist with inventory control, merchandising, and sales goals.
- Train and coach team members to improve performance and customer satisfaction.
- Handle customer concerns and resolve issues professionally.
Insurance Agent
Globe Life
Dallas-Fort Worth, TX
06.2023 - 12.2023
- Educated clients on insurance products and coverage plans.
- Conducted policy reviews and maintained accurate client information.
- Built strong customer relationships through follow-up and support.
Account Representative
Ride N Safe
Joshua, TX
04.2022 - 04.2023
- Managed customer accounts and responded to client inquiries.
- Coordinated services and maintained accurate records.
- Assisted with administrative and operational support tasks.
Packer / Shipper
HelloFresh / EveryPlate
08.2021 - 08.2022
- Prepared and packed customer orders in a fast-paced warehouse environment.
- Maintained accuracy and quality standards while meeting production goals.
- Followed safety procedures and supported inventory organization.
Office Manager
Aramark
Midlothian, TX
04.2021 - 04.2022
- Oversaw office operations, scheduling, and administrative functions.
- Managed documentation, reporting, and customer communication.
- Supported staff coordination and operational efficiency.
Operations Manager
Heim Barbecue and Catering
Fort Worth, TX
08.2019 - 04.2021
- Managed daily operations and supervised staff in a high-volume environment.
- Coordinated scheduling, inventory, and customer service operations.
- Assisted with hiring, training, and performance management.
- Maintained compliance with safety and operational standards.
Receptionist
The Parc Hospital
Fort Worth, TX
08.2019 - 10.2019
- Greeted patients and visitors while providing professional front desk support.
- Scheduled appointments and managed incoming calls.
- Maintained patient records and administrative documentation.
Baker
Panera Bread
Cedar Hill, TX
10.2017 - 08.2019
- Prepared baked goods according to company standards and schedules.
- Maintained cleanliness, organization, and food safety standards.
- Assisted customers and supported daily operations.
Correctional Officer
Johnson County Jail
06.2017 - 08.2018
- Maintained security and monitored inmate activity.
- Enforced facility policies and documented incidents.
- Demonstrated professionalism and strong conflict-resolution skills.
Medical Records Clerk / Medical Assistant
Home Health Care, Inc.
Midlothian, TX
06.2017 - 10.2017
- Managed patient medical records and documentation.
- Assisted with administrative and patient support duties.
- Maintained confidentiality and compliance standards.
Pharmacy Technician / Warehouse Associate
South Longhorn Dr
Lancaster, TX
04.2014 - 06.2017
- Assisted with pharmacy support and warehouse operations.
- Managed inventory and organized products accurately.
- Supported shipping, receiving, and order fulfillment tasks.
Deli / Wok Chef / Bakery / Pricing Specialist
Brookshire’s
Midlothian, TX
06.2012 - 03.2015
- Performed multiple operational and customer service roles.
- Assisted with food preparation, pricing updates, and inventory tasks.
- Maintained quality standards and customer satisfaction.
Education
High School Diploma or GED - undefined
No Degree - Behavioral Sciences
Tarrent County College
Fort Worth, TXSkills
Customer Service & Client Relations
Team Leadership & Staff Supervision
Office Administration
Insurance Sales & Account Management
Warehouse & Shipping Operations
Inventory Management
Data Entry & Documentation
Microsoft Office Suite
Scheduling & Coordination
Problem Solving & Multitasking
Medical Records Management
Retail & Operations Management
Compliance & Safety Procedures
Additional Information
- Licensed Insurance Agent
- Experience in retail, warehouse, healthcare, food service, and operations environments
- Comfortable working in fast-paced and team-oriented settings
- Strong interpersonal and communication skills
Timeline
Licensed Insurance Agent
Peek Performance Insurance Co
08.2023 - Current
Assistant Manager
OshKosh B’Gosh
08.2023 - Current
Insurance Agent
Globe Life
06.2023 - 12.2023
Account Representative
Ride N Safe
04.2022 - 04.2023
Packer / Shipper
HelloFresh / EveryPlate
08.2021 - 08.2022
Office Manager
Aramark
04.2021 - 04.2022
Operations Manager
Heim Barbecue and Catering
08.2019 - 04.2021
Receptionist
The Parc Hospital
08.2019 - 10.2019
Baker
Panera Bread
10.2017 - 08.2019
Correctional Officer
Johnson County Jail
06.2017 - 08.2018
Medical Records Clerk / Medical Assistant
Home Health Care, Inc.
06.2017 - 10.2017
Pharmacy Technician / Warehouse Associate
South Longhorn Dr
04.2014 - 06.2017
Deli / Wok Chef / Bakery / Pricing Specialist
Brookshire’s
06.2012 - 03.2015
High School Diploma or GED - undefined
No Degree - Behavioral Sciences
Tarrent County College