Jennifer Wilson
EAssist Dental Solutions
Vandalia,OH
13
years of professional experience
Dynamic professional with a proven track record in team leadership and development within the healthcare industry. Skilled in optimizing operational efficiency and enhancing customer relationship management, committed to delivering high-quality patient care and service excellence.
Work History
Lead Success Consultant
4 Years 7 Months- Collaborated with cross-functional teams to implement new software tools for improved service delivery.
- Conducted training sessions for staff on best practices in patient management systems and workflow processes.
- Developed comprehensive reports to assess project outcomes and identify areas for process improvement.
- Mentored junior consultants, fostering skills development and promoting adherence to quality standards.
Lead Patient Care Coordinator
1 Year 6 Months- Led team meetings to discuss patient care strategies and improve service delivery standards.
- Coordinated patient schedules to optimize clinic workflow and enhance appointment availability.
- Implemented electronic health record (EHR) systems to streamline patient information management and access.
- Developed training materials for new staff, ensuring consistency in patient care practices.
- Supervised front desk operations, enhancing patient experience through effective communication protocols.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
Dental Practice Manager
6 Years 5 Months- Trained and mentored administrative staff on office protocols and patient care standards.
- Coordinated financial operations, including budgeting and billing practices, to ensure fiscal responsibility.
- Analyzed patient feedback to identify areas for service improvement and enhance satisfaction rates.
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Collaborated with dentists to assess patient care needs and create treatment plans that maximized oral health outcomes for patients.
- Managed inventory control processes to ensure appropriate stock levels, minimizing waste and reducing costs.
Education
No Degree - Business Management
High School Diploma
No Degree - Medical Billing And Coding
Skills
Relationship management
Client relationships
Best practices implementation
Team leadership
Operational efficiency
Client management
Attention to detail
Time management
Timeline
Lead Success Consultant
EAssist Dental Solutions
03.2022 - CurrentRead More
Lead Patient Care Coordinator
Premier Dental of Ohio - New Carlisle
10.2020 - 04.2022Read More
Dental Practice Manager
ImmdediaDentat - Sampson Dental Practice
09.2013 - 02.2020Read More
Sinclair Community College
No Degree from Business Management
Read More
Tecumseh High School
High School Diploma
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U.S. Career Institute
No Degree from Medical Billing And Coding
Read More