Jennifer Woods

Directed all phases of cloud licensing lifecycle, ensuring comprehensive oversight on provisioning to profitability.

Conduct analysis of customer-facing licensing data.

Optimized licensing processes and structured tailored renewal packages for customers.

Delivered primary assistance.

Streamlined licensing processes to meet customer requirements.

Optimize customer accounts to ensure appropriate sizing for renewals.

• Managed preparation of invoices while validating accuracy of all details.
• Resolved client billing issues through effective problem analysis.
• Formulated and introduced streamlined billing structures.
• Maintained compliance of billing practices with legal regulations.
• Maintain accuracy in billing by liaising with relevant teams.
• Produced analytical summaries for corporate billing activities.
• Addressed billing discrepancies by coordinating with sales, customers, and clients.
• Ensured timely receipt of payments while managing account balances.
• Worked collaboratively with teams to ensure error-free billing.
• Led sourcing, negotiation, and purchasing activities to effectively meet company needs with cost-effective solutions.

• Monitor and manage upcoming contract renewals to ensure timely execution.
• Engage in discussions regarding client renewals.
• Prepare renewal proposals and negotiate terms with clients.
• Record detailed updates on customer communications and renewal stages using CRM.
• Settled issues arising at various points of contract renewals.
• Coordinate effectively between sales and support to meet client expectations.
• Monitored and analyzed patterns in renewals to recommend strategic improvements.

• Compiled comprehensive documentation such as passports, visas, travel insurance policies prior to departure date.
• Stayed informed of emerging travel trends and technologies to enhance service delivery.
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
• Developed and executed travel plans for customers according to their needs, preferences and budgets.
• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
• Monitored changes in travel reservations and informed clients of any updates or adjustments.
• Managed financial transactions related to travel bookings, including invoicing and payments.
• Stayed up to date on travel industry, policies and restrictions.
• Communicated security issues and protocols to clients traveling to unstable countries or locations.
• Resolved customer complaints promptly and professionally while ensuring satisfaction at all times.
• Provided exceptional customer service, resolving any travel-related issues promptly.

Supervised Purchasing Agents to ensure alignment with corporate objectives.

Facilitated seamless communication between departments and vendors for issue resolution.

Streamlined payment workflows by collaborating effectively with the Credit Department and client base.

Achieved target sales objectives by managing production levels.

Forged strategic partnerships by defining clear timelines with suppliers.

Ensured adherence to tight deadlines using SAP systems.

Utilized SAP to generate purchase orders.

Generated MS Excel sheets to manage open invoice notifications and material shipments globally.

Prepared accurate pricing bids to meet client project needs.

Addressed clients' queries and troubles effectively.

Implemented Warranty Program in collaboration with customer.

Developed comprehensive monthly reports for major client orders.

Manage supply levels.

Created and updated comprehensive attendance documentation.

Formulated and enforced effective procedural documentation.

Developed comprehensive quality assurance evaluation form.

Update and manage database entries for efficient vendor tracking.

Executed systematic reviews of product and vendor compliance on a quarterly basis.

Facilitated customer and vendor returns with credit transactions.