Jennifer Woodson
Covington,GA
Summary
Veteran Communications Support Specialist ,top-level skills in Customer Service, Leadership, and Organization. Likeable personality and customer-focused background coupled with expertise in Customer Relations . Ready to tackle new challenges and build success with an exciting organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Business Owner
Ava's Animal House
04.2021 - Current
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Provided customer service and knowledge to customers regarding Koi fish & pond plants
Independent Business Owner
Famiy First Customs
07.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Devised processes to boost long-term business success and increase profit levels.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Installed vinyl wrap for whole cars or racing stripes.
- Installed ground effects light kits on vehicles.
- Designed custom graphics for vehicles
Warehouse Forklift Driver
Walmart
02.2017 - 02.2018
- Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
- Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
- Reduced product damage with careful handling during loading and unloading processes.
- Assisted in maintaining accurate inventory counts through regular cycle counts and documentation.
- Contributed to team efforts for meeting shipping deadlines, ensuring timely deliveries to customers.
- Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
- Enhanced operational flow by effectively utilizing RF scanning technology during inventory management tasks.
- Collaborated with warehouse team members, fostering a productive work atmosphere focused on achieving goals.
Signal Support Systems Specialist
United States Army
06.2007 - 06.2011
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Utilized technical equipment to monitor network status in operational environments.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Accounting
Southern Careers Institute Inc
San Antonio, TXAssociates - Information Technology
Cameron University
Lawton, OKSkills
- Site Visits
- Accounts Payable and Accounts Receivable
- Sales Tracking
- POS Inventory System Operation
- Customer Service and Assistance
- Operational Efficiency
- Strategic Planning
- Performance Monitoring and Evaluation
- Change and Growth Management
- Pricing Structures
- Business Management and Development
- Executive Leadership
- Integrity and Transparency
- Problem Anticipation and Resolution
- New Business Launch
- Business Growth and Retention
- Focus and Follow-Through
- Surveillance Systems
- Planning and Execution
- Supplier Monitoring
- Policy Development and Enforcement
- Human Resources Administration
- Program Optimization
- Leadership and People Development
- Employee Motivation and Performance
- Originality and Creativity
- Sales Promotion
- Operational Analysis
- Conducting Fittings
- Effective Communicator and Public Speaker
- Policies and Procedures Implementation
- Management Training
- Recruiting and Training
- Records Organization and Management
- Finance and Accounting Oversight
- Cost Control
- Administrative Management
- Operational Processes
- Inventory Accuracy
- Office Supplies and Inventory
- Information Security
- Employee Timesheet Processing
- Office Systems Management
- Risk and Mitigation Analysis
- Client Satisfaction
- Corrective Actions
- Team Goals
- Social Media Platforms
- Providing Feedback
- Credit and Debt Card Processing
- Guest Relations
- Store Displays
- Appointment Scheduling and Confirmation
- On-Time Project Delivery
- Custom Graphics
- Materials Planning and Logistics
- Supervising Employees
- Call Center Processes
- Inventory Tracking and Management
- Employee Performance Reviews
- Logistics
- Strategic Vision
- Staffing
- Social Media Marketing
- Business Development
Affiliations
- Association of Information Technology Professionals
Certification
- Communications Support Specialist Training -2007-2011
- Certified US Army Signal Corps, United States Army -2007-2011
Timeline
Independent Business Owner
Ava's Animal House
04.2021 - Current
Independent Business Owner
Famiy First Customs
07.2018 - Current
Warehouse Forklift Driver
Walmart
02.2017 - 02.2018
Signal Support Systems Specialist
United States Army
06.2007 - 06.2011
No Degree - Accounting
Southern Careers Institute Inc
Associates - Information Technology
Cameron University