Jennifer Woolery
Milton,WA
Summary
Detail-oriented Service Dispatcher with expertise in optimizing scheduling and enhancing customer satisfaction. Proven track record in managing high-volume requests and resolving issues swiftly.
Overview
14
14
years of professional experience
Work History
Service Dispatcher
JH Kelly
Seattle, WA
09.2023 - 03.2026
- Managed daily scheduling for 16 plumbing, HVAC, and electrical technicians to optimize service coverage.
- Optimized prioritization of high-volume service requests and emergency calls to improve dispatch efficiency.
- Managed preventative maintenance scheduling and ensured technicians were assigned appropriately based on skill set, location, and urgency.
- Assisted customers in confirming appointments and providing updates on scheduling changes. Resolved scheduling issues to enhance customer satisfaction. Supported team efforts in maintaining organized appointment records.
- Tracked and compiled weekly technician hours for payroll processing.
- Maintained accurate work orders, service records, and job status updates within Build Ops dispatch software.
Service Dispatcher
Tri-Mechanical
Bellevue, WA
01.2021 - 09.2023
- Coordinated assignment of 7 HVAC technicians to enhance efficiency in service call completions, installations, and preventive maintenance tasks.
- Streamlined service request prioritization to enhance technician scheduling efficiency.
- Utilized Hi5 dispatch software for precise tracking of job progress and seamless communication of updates.
- Maintained accurate inventory of HVAC components to enhance operational efficiency and minimize delays.
Purchasing Coordinator
Interior Logic Group
Kent, WA
07.2019 - 01.2021
- Processed and managed end-to-end customer orders for interior home design products across single-family, multifamily, senior, and student housing projects.
- Created and reviewed purchase orders, coordinated shipments, and tracked delivery timelines to ensure on-time arrivals.
- Communicated with internal teams (sales, design, production, shipping) and external vendors to resolve order discrepancies and expedite solutions.
Patient Care Coordinator
Access Family and Functional Medicine
Auburn, WA
05.2012 - 06.2019
- Managed patient scheduling, intake, and care coordination processes.
- Facilitated medical referral processing and managed prior authorizations and insurance providers.
- Coordinated accurate and confidential handling of administrative documentation, encompassing FMLA, retirement paperwork, and L&I claims, to support compliance.
Education
Medical Assistant
Pima Medical Institute
Renton, WA11-2021
Skills
- Strong multitasking
- Detail-oriented
- Task delegation
- Time management
- Problem-solving
- Attention to detail
- Schedule management
- Excellent communication
- Critical thinking
- Prioritizing calls
- Active listening
Timeline
Service Dispatcher
JH Kelly
09.2023 - 03.2026
Service Dispatcher
Tri-Mechanical
01.2021 - 09.2023
Purchasing Coordinator
Interior Logic Group
07.2019 - 01.2021
Patient Care Coordinator
Access Family and Functional Medicine
05.2012 - 06.2019
Medical Assistant
Pima Medical Institute