Jordan Ziemba
Chicago,IL
Summary
Dynamic service professional with a proven track record at McGrath City Mazda, excelling in customer focus and critical thinking. Successfully streamlined dispatch processes, enhancing operational efficiency and reducing service delays. Adept at multitasking and staff training, consistently delivering exceptional service and fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Service Dispatcher
McGrath City Mazda
Chicago, IL
01.2024 - Current
- Coordinated 30-50 daily service appointments to optimize technician schedules and improve customer wait times.
- Managed service requests through internal software, ensuring accurate tracking and timely follow-ups.
- Streamlined dispatch processes by implementing a new scheduling system, reducing delays in service delivery.
- Monitored workflow performance metrics to identify areas for improvement in dispatcher operations.
- Collaborated with service technicians to ensure seamless transitions between customer drop-off and vehicle pickup.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
Parts Counter Person
McGrath City Mazda
Chicago, IL
09.2023 - Current
- Assisted customers in identifying and ordering necessary automotive parts using specialized software systems.
- Processed customer transactions efficiently, ensuring accurate order fulfillment and payment processing.
- Collaborated with 12 service technicians to streamline parts requisition process, enhancing operational efficiency.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Ordered parts for customers, repair shops and Transportation department for use in Commercial and Industrial equipment.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Delivery Driver
DoorDash
Chicago, IL
07.2021 - 09.2023
- Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Navigated efficient delivery routes using GPS technology to optimize travel time and minimize delays.
- Monitored vehicle maintenance needs, ensuring compliance with safety regulations and operational efficiency.
- Developed strong customer relationships through consistent communication, enhancing repeat business opportunities.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of 0 accidents through adherence to traffic laws and safety protocols.
Customer Service Attendant
Family Laundry Solutions
Antioch, IL
07.2019 - 05.2021
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed laundry operations, ensuring timely processing and quality control of all items.
- Trained new staff on equipment usage, safety protocols, and customer interaction best practices.
- Implemented inventory management systems to streamline supplies and minimize waste.
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Exhibited high energy and professionalism when dealing with clients and staff throughout the entire 10 hr. shift.
Counter Salesperson
Antioch Auto Parts
Antioch, IL
06.2012 - 05.2019
- Assisted customers in identifying auto parts and accessories for various vehicle makes and models.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient customer service.
- Maintained organized inventory displays to enhance product visibility and accessibility for customers.
- Collaborated with team members to streamline processes, improving overall workflow efficiency in the store.
- Provided training and mentorship to new employees on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints effectively, ensuring high levels of satisfaction and repeat business.
- Implemented inventory tracking systems that reduced stock discrepancies and improved order accuracy.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Restocked, rotated and visually merchandised products for maximum sales.
- Answered 40+ telephone calls to offer information and promote business products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Travel Coordinator
Cancer Treatment Centers of America
Zion, IL
03.2011 - 06.2012
- Coordinated travel logistics for 15-20 patients daily, ensuring timely arrivals and departures.
- Streamlined booking processes by implementing new software tools, enhancing efficiency and accuracy.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Created customized travel packages tailored to individual client preferences and needs.
- Reviewed, input and paid invoices for travel-related services.
- Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Counter Salesperson
Antioch Auto Parts
Antioch, IL
05.2008 - 03.2011
- Assisted 20-30 customers daily, in selecting appropriate parts and accessories for vehicles.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Education
No Degree - Mechanical Engineering
Northern Illinois University
Dekalb, ILHigh School Diploma -
Antioch Community High School
Antioch05-2004
Skills
Strong multitasking
Detail-oriented
Stress tolerance
Task delegation
Invoice processing
Ordering parts
Staff training
Customer focus
Critical thinking
Timeline
Service Dispatcher
McGrath City Mazda
01.2024 - Current
Parts Counter Person
McGrath City Mazda
09.2023 - Current
Delivery Driver
DoorDash
07.2021 - 09.2023
Customer Service Attendant
Family Laundry Solutions
07.2019 - 05.2021
Counter Salesperson
Antioch Auto Parts
06.2012 - 05.2019
Travel Coordinator
Cancer Treatment Centers of America
03.2011 - 06.2012
Counter Salesperson
Antioch Auto Parts
05.2008 - 03.2011
No Degree - Mechanical Engineering
Northern Illinois University
High School Diploma -
Antioch Community High School