Rachelle Long
Evansville,IN
Summary
Driven by a results-focused approach, I enhanced D&S Oil's operational efficiency through expert dispatching and technical assistance, leveraging strong multitasking and technical knowledge. My proactive contributions led to significant business growth and improved client retention, showcasing my commitment to excellence and ability to drive continuous improvement.
Helpful professional commended as valuable team player with expertise in service dispatching and assisted in repairs regularly. Ready to bring in 15+ years of relevant work experience to new position in the Automotive Inspection industry in Evansville or surrounding area.
Overview
21
21
years of professional experience
Work History
Service Dispatcher
D&S Oil LLC
02.2015 - 08.2024
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
- Implemented new software systems to enhance dispatch operations and data management capabilities.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
Assistant Field Service Technician
D&S Oil
02.2015 - 08.2024
- Assisted in reducing downtime by promptly addressing customer service requests and technical issues.
- Enhanced client retention rates through proactive follow-up visits, ensuring equipment performance met or exceeded expectations.
- Promoted a positive work environment by consistently demonstrating professionalism, integrity, and commitment to excellence in all interactions with clients and colleagues alike.
- Increased customer satisfaction by providing timely and efficient field support for equipment installations, repairs, and upgrades.
Service Technician Assistant
Self Employed - Side Work in Our Garage
01.2004 - 02.2015
- Facilitated smooth operations by adhering to company guidelines for documentation, reporting, and communication with supervisors or colleagues.
- Contributed to business growth by delivering high-quality services that attracted repeat clientele.
- Proactively identified potential issues within systems or components, preventing costly breakdowns before they occurred.
- Streamlined processes by following established procedures for equipment servicing and diagnostics.
Education
High School Diploma -
Mount Vernon Highschool
Mount Vernon, IN05.2003
Skills
- Strong multitasking
- Detail Oriented
- Stress Tolerance
- Technical knowledge
- Service Coordination
- Problem-Solving
- Attention to Detail
- Time Management
- Problem-solving abilities
- Dispatching field personnel
- Record-keeping
- Work Crew Dispatch
- Power Tools and Equipment
- Installation and Repair
- Troubleshooting
- Written/Verbal Communication
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Equipment Maintenance
- Routine Inspections
- Mechanical Aptitude
Timeline
Service Dispatcher
D&S Oil LLC
02.2015 - 08.2024
Assistant Field Service Technician
D&S Oil
02.2015 - 08.2024
Service Technician Assistant
Self Employed - Side Work in Our Garage
01.2004 - 02.2015
High School Diploma -
Mount Vernon Highschool
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