Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Worthington

Jennifer Worthington

Mascot,TN

Summary

Highly motivated and proactive individual with superior customer service and people skills seeking an caseworker position. Bringing a high degree of professionalism and strong problem resolution capabilities. Known for attention to detail and timeliness in managing disbursement functions. Thrives in challenging, fast-paced environments. Seeking a position with a company that recognizes hard work, loyalty, and achievement.

Overview

14
14
years of professional experience

Work History

Accounts Payable Clerk

Cherokee Distributing Co
01.2015 - 10.2017
  • Duties include calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records and provide other clerical support necessary to pay the obligations of the organization.
  • Assemble invoices to be completed for payment.
  • Review invoices and requisitions for satisfactory payment approval.
  • Maintain copies of vouchers, invoices or correspondence necessary for files.
  • Clarify any questionable invoice items, prices or receiving signatures.
  • Obtain proper information and/or data regarding invoice payments.
  • Verify and calculate all extensions and totals on invoices (calculating and taking discounts when applicable).
  • Prepare checks listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.
  • Assist with incoming calls and customer service inquiries.
  • Identifying and assessing customers' needs to achieve satisfaction.

Dispatcher

Cedar Bluff Towing
03.2007 - 09.2010
  • Receiving all initial incoming service requests and emergency service calls.
  • Determine correct routing of calls.
  • Dispatch calls to tow operators.
  • Primary after business office hour primary customer telephone and office contact.
  • Keep records and logs of all incoming calls and general office duties.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Account Representative/Collector

Clayton Homes, Mortgage, Cedar Bluff Towing
10.2004 - 10.2007
  • Phone collections from assigned group of accounts with a goal of decreasing monthly delinquency.
  • Establishing contact with customer through letters.
  • Skip tracing, phone calls, chases, and legal notices.
  • Determining resolution on accounts.
  • Reached out to approximately 100 account holders daily.

Dispatcher

Cedar Bluff Towing
09.2003 - 10.2004
  • Receiving all initial incoming service requests and emergency service calls.
  • Determine correct routing of calls.
  • Dispatch calls to tow operators.
  • Primary after business office hour primary customer telephone and office contact.
  • Keep records and logs of all incoming calls and general office duties
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Education

Associate of Applied Science - Paralegal Studies

Pellissippi State Community College
Knoxville
05.2013

Skills

  • Data entry and management
  • Problem solving
  • Telephone skills
  • Typing (70 wpm)
  • Records organization and management
  • Decision making
  • Attention to detail
  • Office procedures
  • Computer knowledge in Microsoft and Internet Explorer
  • Accounts payable processes and management
  • Check processing
  • Accounts Payable
  • B ill payment and recordkeeping
  • Precision and accuracy
  • Time management
  • Data analysis
  • Proactive and self-motivated
  • Verbal and written communication
  • Speech clarity

Timeline

Accounts Payable Clerk

Cherokee Distributing Co
01.2015 - 10.2017

Dispatcher

Cedar Bluff Towing
03.2007 - 09.2010

Account Representative/Collector

Clayton Homes, Mortgage, Cedar Bluff Towing
10.2004 - 10.2007

Dispatcher

Cedar Bluff Towing
09.2003 - 10.2004

Associate of Applied Science - Paralegal Studies

Pellissippi State Community College

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