Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Wyatt

North Wilkesboro,NC

Summary

Dynamic Assistant General Manager at Applebee's with a proven track record in staff management and inventory control. Enhanced customer satisfaction through effective problem resolution and implemented operational procedures that improved efficiency. A strong leader committed to employee development and training, fostering a collaborative environment that drives sales growth and service excellence.

Overview

3
3
years of professional experience

Work History

Assistant General Manager

Applebee's
10.2012 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

North Wilkes High School
North Wilkesboro, NC
05-2001

Skills

  • Staff management
  • Inventory control
  • Staff development
  • Food safety and sanitation
  • Employee scheduling
  • Delegating work
  • Sales strategies
  • Organizational structuring
  • Employee reviews
  • Records organization and management
  • Staff scheduling
  • Employee development
  • Training management
  • Inventory tracking and management
  • Hiring and onboarding
  • Effective leader
  • Customer service
  • Teamwork and collaboration

Timeline

Assistant General Manager

Applebee's
10.2012 - Current

High School Diploma -

North Wilkes High School

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Jennifer Wyatt