Jennifer X. Lopez
New Britain,CT
Summary
Recognized as Employee of the Month (March 2024) at Five Below for outstanding teamwork, reliability, and customer service in a high-volume environment. Also contributed to the successful reintroduction of the SOGIEcon (True Colors) conference in Connecticut, expanding community resources and visibility for LGBTQ+ youth and professionals.
Overview
5
5
years of professional experience
Work History
Support Group Facilitator
Hartford Psychological Services
Hartford, CT
01.2021 - Current
- Coordinated a support group for transgender youth and parents, creating a safe, affirming space for identity exploration and family support.
- Led discussions on gender transition and youth mental health in collaboration with Dr. Richard Stilson using trauma-informed approaches.
- Transitioned from monthly facilitation in 2024 to focus on education while continuing to support the group as needed.
Customer Service Representative
Five Below
Cromwell, CT
01.2023 - 01.2025
- Executed exceptional customer service strategies to enhance client satisfaction.
- Cultivated foundational skills in multitasking, collaboration, and direct communication.
- Assisted in various projects by providing support to team members. Contributed to task completion by organizing resources effectively. Helped maintain project timelines through diligent follow-up on action items.
LGBTQ+ Peer Advocate & Community Consultant
The Health Collective
Hartford, CT
01.2023 - 07.2024
- Conducted needs assessments and connected clients to shelters, food programs, health clinics, and legal resources.
- Partnered with local organizations to expand services for foster youth and transgender communities.
- Organized community workshops promoting equity, harm reduction, and resilience.
Education
Associate of Science - Human Services
Capital Community College
Hartford, CT12.2024
Skills
- - Trauma-Informed Peer Support & Counseling
- - LGBTQ & HIV-Affected Community Advocacy
- - Case Management & Crisis Intervention
- - Workshop Facilitation & Public Speaking
- - Collaboration with Providers & Clinicians
- - Documentation & Confidentiality Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Five Below
01.2023 - 01.2025
LGBTQ+ Peer Advocate & Community Consultant
The Health Collective
01.2023 - 07.2024
Support Group Facilitator
Hartford Psychological Services
01.2021 - Current
Associate of Science - Human Services
Capital Community College