Jennifer Yad
Copperas Cove,TX
Summary
Dynamic professional with extensive experience as a Correctional Officer at the Texas Department of Criminal Justice, skilled in contraband detection and security procedures. Proven ability to maintain order and ensure safety while delivering exceptional customer service. Adept at staff management and training development, fostering a positive environment for both inmates and staff.
Overview
13
13
years of professional experience
Work History
Team Member
Whataburger
Odessa, TX
11.2024 - 06.2025
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
Correctional Officer
Texas Department Of Criminal Justice
Gatesville, TX
09.2021 - 05.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Conducted headcounts to ensure that all inmates were accounted for.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Energy Advisor
GC Services Call Center
Copperas Cove, TX
02.2021 - 08.2021
- Provide ongoing support and guidance to clients on energy conservation practices, new technologies, and incentive programs to maximize energy efficiency efforts.
- billing
Assistant General Manager
Taco Bell
Agana, Guam
06.2012 - 12.2020
- Oversaw daily operations, including staff scheduling, inventory management, and customer relations, to ensure a smooth and efficient operation.
- Played a key role in recruiting, hiring, training, managing a diverse team of employees, fostering a positive work environment, and ensuring exceptional customer service.
- Collaborated with the General Manager and other department heads to ensure alignment with company goals and objectives.
Education
Bachelor of Arts - Anthropology
University of Guam
Guam05-2014
Associate of Arts - Micronesian Studies
College of Micronesia
Kolonia Pohnpei12-2009
High School Diploma -
Yap High School
Colonia Yap05-2006
Skills
- Customer service
- Attention to detail
- Security procedures
- Correctional facility procedures
- Firearm operations trained
- Contraband detection
- Staff management
- Inventory control
- Training development
Timeline
Team Member
Whataburger
11.2024 - 06.2025
Correctional Officer
Texas Department Of Criminal Justice
09.2021 - 05.2024
Energy Advisor
GC Services Call Center
02.2021 - 08.2021
Assistant General Manager
Taco Bell
06.2012 - 12.2020
Bachelor of Arts - Anthropology
University of Guam
Associate of Arts - Micronesian Studies
College of Micronesia
High School Diploma -
Yap High School
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