Jennifer Yost
Murfreesboro,TN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
Blue Hat at Yoplait
Resource MFG
Murfreesboro, Tennessee
11.2024 - Current
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Inspected incoming shipments for damage or discrepancies.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Ensured safety protocols were followed at all times while operating machinery.
- Received and tracked incoming inventory shipments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Acted as a liaison between upper management and staff, facilitating open communication.
Machine Operator
Mahle Filter Systems
Murfreesboro
06.2023 - 10.2024
- Performed machine operation according to company standards.
- Coordinate with employees in working area.
- Delegate duties among employees you are working with.
- Perform operations so that product is made to customer specifications.
- Participate in morning meetings.
- Follow all safety guidelines set by OSHA.
Medical Assistant/Phlebotomist
Saint Thomas Midtown
Nashville , TN
04.2020 - 11.2022
- Perform front desk duties when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Processed orders for medical supplies and lab equipment.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Prepared treatment rooms for patient examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Organized charts, documents and supplies to maintain team productivity.
- Explained treatment procedures and physicians' instructions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Measured vital signs and took medical histories to prepare patients for examination.
- Positioned patients properly during examination or treatment for comfort and safety.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Inspected equipment to ensure proper working order prior to use on patients.
- Handled general office duties to support administrative staff during peak hours.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
AR Specialist
E Commerce Trade
Murfreesboro, Tennessee
04.2018 - 06.2020
- Interfaced with auditors during periodic reviews of Accounts Receivable activity.
- Analyzed customer creditworthiness using internal guidelines and external credit bureaus' reports.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Researched discrepancies between customer payments and open invoices.
- Reconciled computer reports with manually maintained ledgers.
- Performed bookkeeping and accounting consulting services.
- Reconciled or entered report discrepancies found in financial records.
- Documented all Accounts Receivable transactions accurately in the system according to established procedures.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled customer accounts and resolved discrepancies.
- Managed the collection of cash receipts from customers via ACH and wire transfers or check deposits into the bank account.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Reduced financial discrepancies by verifying accounting statements.
- Utilized accounting software for efficient management of receivables.
- Coordinated with sales and customer service departments to resolve billing issues.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Prepared monthly aging reports of all outstanding receivables for management review.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Developed strategies for improving processes that result in more efficient cash flow management.
- Participated in weekly meetings to discuss progress on overdue items and action plans.
- Communicated regularly with sales representatives regarding customer accounts status updates.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Assisted with month-end and year-end closing processes.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Participated in financial audits related to accounts receivable.
- Performed financial calculations for amounts due, interest charges and balances.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Generated, mailed and monitored invoices.
- Maintained detailed records of all accounts receivable transactions.
- Followed up on past due accounts to ensure timely collection of funds.
- Performed collections activities by phone, email, and mail for delinquent accounts.
Front Desk Receptionist
Restorative Health Services
Murfreesboro, TN
06.2017 - 11.2017
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Protected patients by observing strict HIPAA guidelines.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Processed patient payments and scanned identification and insurance cards.
Customer service specialist
Verizon Wireless
Murfreesboro, TN
01.2017 - 05.2017
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Promoted available products and services to customers during service, account management and order calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated databases with new and modified customer data.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Customer Service Coordinator
Vulcan Fire Systems
Nashville, TN
05.2016 - 12.2016
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Organized client contracts, records, and reports to strengthen traceability.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer complaints or answered customers' questions.
- Provided customer service assistance to customers via phone and email.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Ensured that all customer inquiries were responded to in a timely manner.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Consulted with customers regarding needs and addressed concerns.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored documentation procedures to maintain consistent policies and current records.
- Researched and prepared reports required by management or governmental agencies.
- Performed data entry tasks related to customer accounts and order processing.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Collaborated with other departments to resolve complex customer issues quickly.
Pella customer Service Coordinator
Apple One
Brentwood, TN
06.2015 - 01.2016
- Take calls from customers, with a multiple phone line
- Schedule customer appointments
- Diagnose problems with windows over the phone as possible
- Take customer payment information
Office Administrator
Sims Recycling Solutions
La Vergne, Tennessee
05.2012 - 03.2015
- Make all reports for HP each week by the deadline set.
- Coordinate social committee functions to ensure employee retention.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Organized meetings, conferences, travel arrangements and other events as required.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Coordinated and managed daily administrative operations of the office.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained customer confidence and protected operations by keeping information confidential.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Created and managed budgets for travel, training, and team-building activities.
- Organized and maintained filing systems, including electronic databases and records.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Greeted visitors warmly upon arrival at the office premises.
- Recruited and trained new employees to meet job requirements.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Ordered office furniture when necessary following approval from management team.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Processed financial documents, contracts, expense reports and invoices.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Created memos, letters and other documents, fostering internal and external communication.
Supervisor
Aramark
Harrisonburg, VA
08.2009 - 11.2010
- Supervise 7 employees at a time
- Provide helpful suggestions on how to make the workplace more efficient, such as breaks and stocking being done during down time
- Train other employees
- Hold safety to a high standard at all times
- Follow proportion guidelines to increase profits, profits have improved by 40%
Secretary
All Time Exterminating
Murfreesboro, TN
05.2007 - 09.2007
- Provided helpful suggestions about other services offered to customers, in an effort to increase sales
- Managed all payments, and paperwork including payroll
- Provided input on marketing strategies, such as designing flyers, or pamphlets
- Increased profits by 30% through suggested new marketing strategies
- Improved process flow for appointments and other paperwork duties
- Trained other employees on how to perform work necessary with computer software
Medical Assistant/Phlebotomist
American Red Cross
Nashville, TN
02.2006 - 12.2006
- Performed all phlebotomist duties
- Maintained quality customer service at all times
- Completed donor health histories.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Provided insight for training techniques, such as developing topics for discussion within the classroom.
- Increased donors by 20% through the suggestion of new and different marketing techniques.
- Worked additional hours as needed to support workload.
Education
Master's of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2012
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2010
Associates - Medical Assisting
Daymar Institute
Murfreesboro, TN04.2006
Skills
- Microsoft Office
- ADP
- Invoicing
- Human Resources
- Excel
- PowerPoint
- Word
- Social networking
- Purchase order system
- Shipment unpacking
- Safety protocols
- Verbal and written communication
- Data entry
- Material rotation
- Problem-solving
- Cleaning and organizing
- Purchase order review
- Warehouse operations
- Self-motivated and disciplined
- Cost reduction
- Microsoft Excel
- Complex Problem-solving
- Health and safety regulations
- Material safety data sheets
- Inventory control
- Order preparation
- Order fulfillment
- Deadline adherence
- Picking and packing
- Attention to detail
- Punctual and dependable
- Team collaboration
- Patient-focused care
- Check-in coordination
- Medical office administration
- Phlebotomy
- Insurance verification
- Vital sign monitoring
- Medical billing
- Phlebotomy techniques
- Medical supply inventory
- Insurance authorizations
Timeline
Blue Hat at Yoplait
Resource MFG
11.2024 - Current
Machine Operator
Mahle Filter Systems
06.2023 - 10.2024
Medical Assistant/Phlebotomist
Saint Thomas Midtown
04.2020 - 11.2022
AR Specialist
E Commerce Trade
04.2018 - 06.2020
Front Desk Receptionist
Restorative Health Services
06.2017 - 11.2017
Customer service specialist
Verizon Wireless
01.2017 - 05.2017
Customer Service Coordinator
Vulcan Fire Systems
05.2016 - 12.2016
Pella customer Service Coordinator
Apple One
06.2015 - 01.2016
Office Administrator
Sims Recycling Solutions
05.2012 - 03.2015
Supervisor
Aramark
08.2009 - 11.2010
Secretary
All Time Exterminating
05.2007 - 09.2007
Medical Assistant/Phlebotomist
American Red Cross
02.2006 - 12.2006
Master's of Science - Business Administration
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
Associates - Medical Assisting
Daymar Institute