Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Young

Wonder Lake,IL

Summary

Operations leader with over 10 years of experience managing large-scale teams and fulfillment operations. Proven success in driving safety, quality, productivity, and customer satisfaction. Skilled at mentoring hourly teams, optimizing workflows, and implementing process improvements to meet and exceed key performance metrics.

Overview

20
20
years of professional experience

Work History

Facility Manager

Direct Native Plants
10.2022 - Current
  • Lead daily fulfillment center operations, ensuring adherence to organizational standards for safety, quality, and productivity.
  • Supervise and motivate hourly associates to achieve fulfillment goals, while maintaining compliance with safety policies.
  • Monitor labor planning, inventory levels, and order accuracy to drive efficiency and customer delivery promises.
  • Collaborate with cross-functional teams to resolve operational issues and improve workflows.
  • Implement process improvements that enhance throughput and reduce delays in order fulfillment.

General Manager Trainer

Champs Sports
03.2014 - 09.2022
  • Managed day-to-day operations of an $8M retail location while ensuring compliance with corporate performance standards.
  • Coached and developed managers across multiple stores to improve the execution of safety, customer service, and operational best practices.
  • Analyzed performance metrics across payroll, expenses, sales, and customer satisfaction to drive resource allocation and meet or exceed KPIs.
  • Developed and implemented process improvements that streamlined staffing, scheduling, and expense control.
  • Recruited, trained, and mentored managers and associates, building high-performing teams recognized for operational excellence.

Store Manager

Champs Sports
06.2007 - 03.2014
  • Directed all store operations, including staffing, training, scheduling, and performance management.
  • Consistently exceeded sales and productivity targets by driving associate engagement and process efficiency.
  • Recognized as Manager of the Year for outstanding operational performance.

Sales Associate

Champs Sports
01.2006 - 06.2007
  • Delivered top-tier customer service, earning a 96% customer satisfaction survey score.
  • Supported operational excellence by maintaining accurate inventory, merchandising product displays, and ensuring replenishment efficiency.

Education

B.A. - Exercise Science And Health Promotion, Wellness Promotion

University of Wisconsin

Skills

  • Fulfillment & Operations Management
  • Team Leadership & Development
  • Communication & Cross Functional Collaboration
  • Workforce Scheduling & Planning
  • Employee Performance Management
  • Driving Operational Excellence & Productivity
  • Safety & Compliance Management
  • KPI Tracking & Metrics Analysis

Timeline

Facility Manager

Direct Native Plants
10.2022 - Current

General Manager Trainer

Champs Sports
03.2014 - 09.2022

Store Manager

Champs Sports
06.2007 - 03.2014

Sales Associate

Champs Sports
01.2006 - 06.2007

B.A. - Exercise Science And Health Promotion, Wellness Promotion

University of Wisconsin

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