Jennifer Young

• Led Adult Day operations across multiple PACE locations.
• Developed marketing and community outreach initiatives, enhancing visibility and engagement for Adult Day services.
• Built relationships with healthcare providers and community organizations, strengthening the network of support for Adult Day services.
• Collaborated with interdisciplinary teams, leading to higher participant satisfaction and improved quality outcomes.
• Ensured compliance with state regulations and funding requirements, maintaining high standards of operational excellence.
• Trained and mentored new staff on program protocols, fostering a culture of continuous improvement and learning.
• Promoted a culture of continuous improvement through regular evaluation of program outcomes and soliciting feedback from stakeholders.

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• Directed daily operations for multiple adult day health centers, enhancing care for medically complex older adults.
• Supervised interdisciplinary staff, fostering collaboration among nursing, activities, social work, dietary, and transportation teams.
• Designed person-centered programming promoting physical, emotional, and cognitive wellness.
• Ensured compliance with state and federal regulations, maintaining high standards of quality in service provision.
• Managed staffing, scheduling, quality improvement, and operational performance.
• Cultivated and strengthened relationships with participants and caregivers.