Jennifer Zelaya

Brentwood

Summary

Dynamic retail professional with extensive experience at Snipes, excelling in customer service and inventory management. Proven ability to train staff and enhance team performance, while implementing effective sales techniques. Skilled in point-of-sale operations and visual merchandising, consistently delivering exceptional shopping experiences and driving sales growth.

Overview

years of professional experience

Work History

Key Holder /Store Support Manager

Snipes

Central Islip

01.2025 - Current

Assisted customers with inquiries and provided product knowledge support.
Managed inventory levels and conducted regular stock audits for accuracy.
Trained new staff on store procedures and customer service protocols.
Processed sales transactions efficiently using point-of-sale systems.
Monitored staff performance and provided feedback to enhance productivity.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Provided customer service including cashiering, merchandising and restocking shelves.

Sales Associate / Cashier

Calvin Klein

Deer Park

07.2022 - 01.2025

Assisted customers in selecting clothing and accessories to enhance shopping experience.
Processed transactions accurately at point-of-sale systems for customer purchases.
Engaged with customers to provide product knowledge and style advice.
Addressed customer inquiries and resolved issues promptly and professionally.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Sales Associate

Champs Sporting Goods

Bay Shore

11.2020 - 07.2022

Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Assisted customers with product selection, sizing and styling.
Maintained cleanliness of store environment including floors, windows, displays.
Built and maintained relationships with peers and upper management to drive team success.
Implemented new visual concepts based on current market trends and insights.
Planned seasonal changes in store layouts, including decorations, props and other visuals.

Education

Brentwood High School

Brentwood, NY

06-2020

Skills

Customer service
Inventory management
Staff training
Point-of-sale operation

Visual merchandising
Sales techniques
Conflict resolution
Effective communication

Languages

English

Native/ Bilingual

Spanish