Jennifer Zimbro
Wendell,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Member Services Specialist
USAlliance Financial
Remote, NC
06.2021 - Current
- Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member
- Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone
- Promptly and accurately perform each members transactions and requests they might have.
- Delivered prompt service to prioritize customer needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Researched issues to obtain appropriate answers to customer inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
Teller Supervisor
South State Bank
Raleigh, NC
02.2019 - 05.2021
- Educate the customers on products Offer products and services
- Sell Cashier checks/gift cards Maintain proper cash limits, Control Vault, Training new staff.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
Teller
Coastal Federal Credit Union
Raleigh, NC
04.2017 - 11.2018
- Handle various accounting transactions via the Personal Teller Machines Exceeded monthly sales goals
- Maintain friendly and professional customer interactions
- Answer telephone inquiries on banking products including checking, savings, loans and lines of credit
- Advise our members on mortgage, educational and personal loans if you feel it may benefit them Execute stop payments, holds and account transfer
Team Leader
Merry Maids
Raleigh, NC
05.2015 - 04.2017
- Clean all houses with a variety of chemicals
- Train new employees.
Teller and Member Service
PNC
Raleigh, NC
12.2008 - 07.2009
- Maintain proper cash limits in the drawer
- Accepting withdrawals and deposits
- Issuing checks, and traveler checks
- Analyzed departmental documents for appropriate distribution and filing
- Researched and updated all required materials and personal information needed for the customers
- Performed initial client assessment also known as a financial review
Assistant Manager
L'Occitane
Durham, NC
03.2008 - 12.2008
- Reinforce operations along with store associate development
- Helping with basic skin care needs
- Handled scheduling duties
- Build relationships with customers to increase repeat business
Member Service Representative
State Employees Federal Credit Union
Raleigh, NC
10.2006 - 03.2008
- Answer phone and respond to customer request
- Sell products or assist in upgrading existing products
- Identify, research and resolves any customer issues
- Document all customer inquiries and comments thoroughly and quickly
- Provided ongoing guest service
- Resolved all member issues in a professional manner while prioritizing member satisfaction
- Recommended new products or services to members.
Teller
Wachovia now Wells Fargo
Raleigh, NC
06.2001 - 12.2003
- ATM management
- Cashing checks/Accepting deposits
- Issuing and selling official bank products
- Organized, stocked and maintained the teller window area
- Educate on current banking products and services
- Answered telephone inquiries on banking products if able
Education
Associate of Arts - General Education
Wake Technical Community College
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- CRM Software
- Upselling Products and Services
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Customer Account Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- De-escalation Techniques
- Inbound and Outbound Calling
- Responding to Difficult Customers
Timeline
Member Services Specialist
USAlliance Financial
06.2021 - Current
Teller Supervisor
South State Bank
02.2019 - 05.2021
Teller
Coastal Federal Credit Union
04.2017 - 11.2018
Team Leader
Merry Maids
05.2015 - 04.2017
Teller and Member Service
PNC
12.2008 - 07.2009
Assistant Manager
L'Occitane
03.2008 - 12.2008
Member Service Representative
State Employees Federal Credit Union
10.2006 - 03.2008
Teller
Wachovia now Wells Fargo
06.2001 - 12.2003
Associate of Arts - General Education
Wake Technical Community College
Similar Profiles
Alex BonillaAlex Bonilla
Branch Manager at USAlliance FinancialBranch Manager at USAlliance Financial
Adiene OsesAdiene Oses
Relationship Banker II at USAlliance FinancialRelationship Banker II at USAlliance Financial
JAMIE SHEDLOCKJAMIE SHEDLOCK
Department Manager- Deposit Account Services at USAlliance FinancialDepartment Manager- Deposit Account Services at USAlliance Financial