Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Member Services Specialist
USAlliance Financial
Remote, NC
06.2021 - Current
Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member
Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone
Promptly and accurately perform each members transactions and requests they might have.
Delivered prompt service to prioritize customer needs.
Reached out to customers after completed sales to suggest additional service or product purchases.
Researched issues to obtain appropriate answers to customer inquiries.
Responded to customer calls and emails to answer questions about products and services.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Processed debit and credit card and electronic check payments.
Teller Supervisor
South State Bank
Raleigh, NC
02.2019 - 05.2021
Educate the customers on products Offer products and services
Sell Cashier checks/gift cards Maintain proper cash limits, Control Vault, Training new staff.
Promoted bank's products and services by consistently cross-selling to customers.
Examined tellers' reports of daily transactions for accuracy.
Teller
Coastal Federal Credit Union
Raleigh, NC
04.2017 - 11.2018
Handle various accounting transactions via the Personal Teller Machines Exceeded monthly sales goals
Maintain friendly and professional customer interactions
Answer telephone inquiries on banking products including checking, savings, loans and lines of credit
Advise our members on mortgage, educational and personal loans if you feel it may benefit them Execute stop payments, holds and account transfer
Team Leader
Merry Maids
Raleigh, NC
05.2015 - 04.2017
Clean all houses with a variety of chemicals
Train new employees.
Teller and Member Service
PNC
Raleigh, NC
12.2008 - 07.2009
Maintain proper cash limits in the drawer
Accepting withdrawals and deposits
Issuing checks, and traveler checks
Analyzed departmental documents for appropriate distribution and filing
Researched and updated all required materials and personal information needed for the customers
Performed initial client assessment also known as a financial review
Assistant Manager
L'Occitane
Durham, NC
03.2008 - 12.2008
Reinforce operations along with store associate development
Helping with basic skin care needs
Handled scheduling duties
Build relationships with customers to increase repeat business
Member Service Representative
State Employees Federal Credit Union
Raleigh, NC
10.2006 - 03.2008
Answer phone and respond to customer request
Sell products or assist in upgrading existing products
Identify, research and resolves any customer issues
Document all customer inquiries and comments thoroughly and quickly
Provided ongoing guest service
Resolved all member issues in a professional manner while prioritizing member satisfaction
Recommended new products or services to members.
Teller
Wachovia now Wells Fargo
Raleigh, NC
06.2001 - 12.2003
ATM management
Cashing checks/Accepting deposits
Issuing and selling official bank products
Organized, stocked and maintained the teller window area
Educate on current banking products and services
Answered telephone inquiries on banking products if able