Jennifer Abelino

Proficiency in Microsoft Outlook, Word, and Aacorn. Worked with with large groups and resolutions. Integrated technology into each training session such as the Citrix, Virtual Private Network and Interaction Workspace programs. Conducted one-on-one tutoring and technical assistance to employees of American Airlines both Domestic and International Advantage. Collaborated closely with teammates to keep processes running smoothly to reduce representatives wait times. Worked with supervisors via live chat to address customer inquiries or technical issues beyond the scope of expertise. Documented repair processes and helped streamline procedures for future technical support actions.

Currently contracted by Griffith University, University of South Australia Macquarie University Swinburne University. Maintain confidentiality and security of all international testing materials, test logs, and other test documents. Maintain close attention to dishonesty or prevention of cheating; able to administer Testing Center rules. Maintain a quiet atmosphere appropriate to testing as needed in the United States.

As a researcher my position was to implement, control, analyze, and report on information gathered. The data collected normally revolved around products for Thomson Gale Publishing. As the company grew, I took on the responsibility of training new employees for the Dallas/Fort Worth Metroplex.

As a Coordinator, I supervised 420 students and work closely with families correcting behavioral issues and ensuring that each child's needs were met according to school guidelines. I had the responsibility of filling 450 voluntary positions utilizing 140 individuals per semester. As instructor courses taught ranged from Social Science, Language Arts, Spanish as a second language and proctor test for students using both Stanford Achievement Test and The Iowa Test.