Jennifer Alyssa L'Heureux

• Manage budgets, pay all bills, and oversee and ensure that all budgets are balanced and healthy.
• Supervision of staff and daily office activities, provide direction and guidance of staff as needed.
• Management of patient accounts and insurance claims including sending, posting, and collecting.
• Take care of marketing and public relations, manages all social media platforms.
• Anything and everything insurance related. Including but not limited to verifying benefits, sending claims, posting payments and fighting for denied or unpaid insurance claims.
• Plan and manage dental business operations to ensure excellent patient support services.
• Respond efficiently to patient queries and issues to ensure patient satisfaction.
• Organize and coordinate treatment plans and patient payment plans.
• Planning and scheduling of multiple doctors, specialists, and anesthesiologists.
• Organize and oversee supply purchases, equipment upgrades, and operation expenses.
• Write business correspondences and reports.
• Maintain patient data according to regulations and company policies.
• Run and analyze management reports including aging reports and collections.
• Takes responsibility for the appearance of functionality of the dental office.
• Assist in payroll.
• Work with and coordinate with dental labs and scheduling.

• Verify Insurance, get detailed and comprehensive breakdown of each patients benefits.
• Explain insurance benefits to patients.
• Put together treatment plans in coordination with patient benefits, go over treatment plan with the patient.
• Posts payments made by insurance companies and patients.
• Manage late payments and overdue accounts.
• Process insurance and refunds.
• Manage, follow up and work on aging reports, unpaid claims and collections.
• Monitor weekly, monthly and quarterly reports to confirm payments from patients and insurance companies.
• All front desk duties including scheduling patients, canceling patient appointments and filling the schedule.
• Manage patient care and customer service.
• Ensure that all the patients needs are met, questions answered and patients and happy and satisfied.
• Oversee and make sure the patient schedule for diagnosed treatment.

Performed general chair-side duties to assist with various procedures, including general, endo, perio, and oral surgery and everything else involved.