Jennifer Ann Harper-Forysiak
Surprise,AZ
Summary
Dynamic Manager with a proven track record in leadership, team development, strategic planning, partnership, and dependability. Results-driven Manager with extensive experience in managing high performing teams and implementing process improvements. Expertise in driving employee success through effective coaching and performance management.
Overview
36
36
years of professional experience
Work History
Chase Regional Training Manager VP
Chase
Tempe, Arizona
11.2004 - 10.2025
- Managed team of facilitators and developers to create and deliver training for all Chase branch employees on products, services, sales, compliance, operations, and audit, ensuring alignment with organizational goals.
- Hired, trained, mentored, and performance-managed a high-caliber training team to maximize productivity and excel in feedback scores.
- Managed Branch Manager, Professional Skills, and Leadership Trainers. Acted as a mentor to new-hire Branch Managers, supporting them through a 6-month onboarding and training process.
- Collaborated with the senior leadership of the Chase branch network on major decisions regarding branch-wide initiatives.
- I observed trainers facilitating classes each month and provided coaching. My trainers were all in the top 20% of trainers across the country.
- Guided developers in creating new course materials based on instructional design principles.
- Coordinated training schedules to optimize resource allocation and attendance.
- Collaborated with branch management teams to conduct needs assessments to identify gaps in employee knowledge and skills. My team was rated #1 in branch employee trainer and curriculum ratings.
- Evaluated training effectiveness through surveys and performance assessments.
- Collaborated with branch and HR partners to streamline the onboarding processes, thus enhancing new hire experiences.
- Managed multiple projects simultaneously while ensuring deadlines were met, (i.e. Transition from in-person training to virtual training, rewrites of numerous curriculums, mentor projects, facilitator learning plans, observation standards, and trainer playbooks.
- Managed the budget for department expenses, always within budget limits.
- Researched available technology tools for use in delivering virtual or remote training courses (i.e., moving from in-person training to Adobe, Webex, Zoom, microtraining, and Owl).
- Managed the yearly training calendar, travel, and other expense budgets while setting course plans, training spaces, and trainer rotations.
- Maintained corporate responsibility by staying up-to-date with laws affecting compliance, audit, and HR processes.
- Regularly collaborated with cross-functional leaders to improve operational efficiencies. Fostered strong relationships with key stakeholders to drive strong business results.
- Executed strategic plans supporting Learning's objectives by analyzing current training, streamlining course materials, and transitioning in-person training to virtual, online, or micro-learning formats.
- Implemented process improvements that transitioned 75% of in-person training to virtual and online formats, achieving $10 million in annual travel expense savings.
- Worked closely with other HR departments to support new hires (HR, recruitment, employee relations, and benefits administration).
- Led cross-functional teams to achieve project milestones, ensuring collaboration, deadlines were met, and efficiency.
- Handled crisis situations by implementing effective contingency plans to reduce operational disruption., implementing contingency plans to minimize the impact on operations (i.e. Covid crisis).
- Senior Executive HR sponsor for Chase AZ Employee Experience Pillar.
- Co-led AZ HR4HR for four years. Hosted events for HR employees throughout the year (benefit information sessions, monthly HR meetings, upskilling training, and philanthropic volunteer events).
Management Trainee; Market Admin Officer
Chase
New York, New York
06.1989 - 11.2004
- Completed Chase Management Training Program, rotating through various Chase businesses to gain comprehensive operational insights.
- Supported Division Manager as Chief of Staff for Market/Region Team in NYC for 11 years, overseeing sales, service, operations, and audit for 35 branches and 550 employees, leading region in sales and service audit results annually.
- Led team of 40 call center employees in Credit Card Division for 4 years, expanding leadership to 65 employees as team demands grew.
- Advanced from entry-level customer service fraud analyst to develop skills in fraud detection.
Education
Bachelor of Arts - History
Providence College
Providence, RI05-1989
Bachelor of Arts - Business Minor
Providence College
Providence, RI05-1989
Skills
- Leadership
- Team and people management
- Communication
- Integrity and dependability
- Organization
- Time management
- Coaching
- Strategic thinking
- Decision making
- Adaptability and resilience
- Interpersonal
- Team building
- Emotional intelligence
- professionalism
- Problem solving
- Performance evaluation
- Mentor
- Change management
Accomplishments
2001 Chase Champion Award (given to only 100 Chase employees each year)
Timeline
Chase Regional Training Manager VP
Chase
11.2004 - 10.2025
Management Trainee; Market Admin Officer
Chase
06.1989 - 11.2004
Bachelor of Arts - History
Providence College
Bachelor of Arts - Business Minor
Providence College