Open To Work
Jennifer Ann Miller
Albuquerque
Summary
Office administrator with extensive experience in front desk operations and customer service. Proficient in scheduling, filing, and managing dental claims collections. Known for exceptional communication skills and a strong work ethic, contributing to a positive patient experience. Proven ability to handle multiple tasks efficiently while maintaining a professional demeanor.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Dental Assistant
ABQ Endodontics
Albuquerque
06.1991 - Current
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists with endodontic procedures and patient care.
- Prepared and organized treatment rooms for efficient workflows.
- Maintained sterilization protocols for instruments and equipment.
- Educated patients on post-treatment care and oral hygiene practices.
- Managed patient records using electronic health record systems.
- Coordinated appointments and follow-up visits for optimal scheduling.
- Supported team members in developing effective patient communication strategies.
- Collaborated with staff to enhance clinic operations and patient experiences.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Welcomed patients upon arrival and escorted them to examination rooms to ensure comfort and readiness.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Addressed staff and dentist requests with professionalism.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Managed billing inquiries from insurance companies to ensure accurate processing of claims.
- Updated patient records with new data and treatment information.
- Took medical and dental history and recorded vital signs of patients.
- Kept track of treatment information in patient records.
- Managed patient scheduling and appointment confirmations for dental procedures.
- Coordinated communication between patients and endodontic specialists.
- Maintained accurate patient records in electronic health record systems.
- Assisted with insurance verification and billing inquiries for patients.
- Supported staff with administrative tasks to enhance workflow efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Addressed customer questions about products and services to ensure informed decision-making.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Drove customer feedback to deliver information to management for corrective action.
- Prepared bills and completed insurance forms using system software.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Managed patient scheduling and maintained appointment calendars for smooth operations.
- Facilitated communication between patients and dental staff to enhance service delivery.
- Assisted in processing patient records and maintaining confidentiality of sensitive information.
- Handled incoming calls and addressed inquiries with professionalism and care.
- Supported billing processes by preparing invoices and verifying insurance information.
- Maintained a clean and organized reception area to enhance patient experience.
- Collaborated with team members to streamline workflow and improve office efficiency.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted dentists during endodontic procedures to ensure patient comfort.
- Prepared and sterilized dental instruments for various treatments and surgeries.
- Managed patient records, ensuring accuracy and confidentiality of information.
- Scheduled appointments, coordinating with patients and dental staff efficiently.
Education
Certificate of Technical Studies - Emergency Medical Technician
CNM
Albuquerque, NM01-2005
High School Diploma -
Eldorado High School
Albuquerque, NM05-1982
Skills
- Customer relationship management
- Electronic health records
- Patient scheduling coordination
- Billing and coding
- Dental assisting
Certification
- Dental radiography-NM Board of Dental Health-1989-present
- EMT B-EMS Bureau-2005-2023
- BLS, OSHA, Office Emergencies-1991-present
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$25/hr - $28/hrTimeline
Administrative Assistant/Dental Assistant
ABQ Endodontics
06.1991 - Current
Certificate of Technical Studies - Emergency Medical Technician
CNM
High School Diploma -
Eldorado High School