Summary
Work History
Education
Skills
Timeline
Receptionist

Jennifer B. Church

Clover,SC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across career. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.

Work History

STICU Nurse Manager

Piedmont Medical Center
Rock Hill, SC
2024.05 - Current
  • Managed two units: Surgical Telemetry Intermediate Care Unit, 50 beds; Clinical Observation Unit, 25 beds.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Developed and implemented quality improvement initiatives to provide the best possible patient care and identify and address areas of concern.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Cross-trained existing employees to maximize team agility and performance.
  • Drove improvements to labor management in order to reduce expenses and increase unit labor efficiency.

Resource Team Nurse Manager

Piedmont Mediation Center
Rock Hill, SC
01.2023 - 01.2024
  • Evaluated individual and team business performance and identified opportunities for improvement for team of over 100 employees.
  • Helped employees understand and follow senior manager orders to support business success.
  • Produced thorough, accurate, and timely reports of project activities.
  • Guided subordinates on how to improve their performance and develop new skills.
  • Directed day-to-day operations by spearheading short-term and long-term strategies to achieve business plan and profitability goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established contact with new markets by traveling to conventions and setting up meetings.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Spearheaded Licensed Practical Nurse Residency Program, resulting in a decrease in premium paid staff.
  • Developed and maintained courteous and effective working relationships.

Lead Nursing Administrative Supervisor

Piedmont Medical Center
Rock Hill, SC
06.2021 - 01.2023
  • Serving as the Administrator on Duty for the campus and contact point for Administrator on Call
  • Recognition of emergent events or events with potential to escalate
  • Facilitating therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping staff regain unit balance
  • Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues
  • Collaborated with fellow leadership to devise initiatives for improving nursing satisfaction, retention, and morale
  • Creating proactive practices to improve overall patient outcomes and nursing knowledge
  • Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Delegated work to staff, setting priorities and goals.
  • Guided employees in handling difficult or complex problems.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Nursing Clinical Instructor

University of South Carolina
08.2020 - Current
  • Responsible for Clinical Day workflow, individualized supervised medication administration and improvement of patient assessment pairing with critical thinking for each student
  • Grading and reflection on concept maps for each student with written explanations of growth and remaining needs
  • Collaborating with other instructors both lecture and clinical to ensure clear expectations of instructors and students alike
  • Developed and implemented clinical teaching strategies to provide students with hands-on experience in patient care.
  • Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
  • Conducted evaluations of student performance, provided feedback and guidance on areas of improvement.

Registered Nurse, Clinical Supervisor

Progressive Care, Piedmont Medical Center
Rock Hill, SC
07.2016 - 09.2020
  • Supervisor for a 50-bed intermediate unit.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings, and updating team members on changes in stability or acuity
  • Completion of Level 4 of 5 in Piedmont Medical Center’s Clinical Ladder
  • Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, root cause analyst (RCA), progress towards core measurable targets, and completion of appropriate patient health education
  • Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues, and employee issues
  • Participated in educational activities, including evidence-based practice project implementation, nursing competency development, and nursing simulation
  • Developed clinical staff with regular evaluations and annual feedback sessions.
  • Collaborated with multidisciplinary team members to ensure comprehensive care delivery.
  • Identified potential risk issues within the department and developed strategies for resolution.
  • Recruited, hired, and trained new medical and facility staff.

Education

Master of Science - Nursing Education

Grand Canyon University
01.2025

Bachelor of Science - Nursing

Grand Canyon University

Associate Degree - Nursing

York Technical College

Skills

Adaptability and flexibility

Resilient Visionary

Team and Culture Development

High Level Change Agent

Professional Demeanor with Ethical Standards

Emotional Intelligence

Facilitator and Problem Solving

Quality Improvements Initiatives

Timeline

STICU Nurse Manager

Piedmont Medical Center
2024.05 - Current

Resource Team Nurse Manager

Piedmont Mediation Center
01.2023 - 01.2024

Lead Nursing Administrative Supervisor

Piedmont Medical Center
06.2021 - 01.2023

Nursing Clinical Instructor

University of South Carolina
08.2020 - Current

Registered Nurse, Clinical Supervisor

Progressive Care, Piedmont Medical Center
07.2016 - 09.2020

Master of Science - Nursing Education

Grand Canyon University

Bachelor of Science - Nursing

Grand Canyon University

Associate Degree - Nursing

York Technical College

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Jennifer B. Church