Jennifer Piccus
London
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Supervisor
Birchtree communities
Clarksville
04.2021 - 01.2025
- Monitored patient behavior and provided support during daily activities.
- Assisted in crisis intervention to ensure patient safety and stability.
- Documented patient progress and reported changes to the care team.
- Collaborated with nursing staff to develop individualized care plans.
- Maintained a clean and safe environment for patients and staff.
- Educated patients on coping strategies and mental health resources.
- Supported discharge planning by coordinating with families and community services.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Documented patient interactions in compliance with HIPAA requirements.
- Encouraged positive behaviors through rewards systems when appropriate.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Supervised visitors entering the facility according to established security protocols.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Administered medications as prescribed by physician or psychiatrist.
- Provided education about mental illness symptoms and causes to family members of patients.
- Maintained accurate records of patient progress and treatment plans.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Coordinated with external agencies to facilitate community-based support for patients.
- Supported patients in developing life skills and independence through targeted interventions.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Aided patients in performing activities of daily living.
- Developed basic strategies to promote patient safety, wellness and independence.
- Influenced patients' behavior with interaction, counseling or instruction.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Contacted patients' relatives to coordinate family visits and conferences.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
Mental Health Technician
Turning point
Russellville
02.2021 - 04.2021
- Monitored patient behavior and provided support during daily activities.
- Assisted in crisis intervention to ensure patient safety and stability.
- Documented patient progress and reported changes to the care team.
- Charted and checked vitals.
- Practice emergency holds and safety.
- Proficient in all areas and programs if computers.
- Oversaw medication routines.
- Collaborated with nursing staff to develop individualized care plans.
- Maintained a clean and safe environment for patients and staff.
- Educated patients on coping strategies and mental health resources.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Encouraged positive behaviors through rewards systems when appropriate.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Supervised visitors entering the facility according to established security protocols.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
CSA - Customer Service Associate and pharmacy tech
Walgreens
Russelville
04.2018 - 01.2021
- Customer service, cash register, sales, inventory, stocking, scan outs, bays, developing photos, filing prescriptions, billing insurance
Hanes Supply Inc.
Clarksville
11.2017 - 03.2018
- I fold products needed to be packaged in the machine and put in boxes.
Housekeeping at ANO
Newbold Services, LLC
Russellville
02.2018 - 02.2018
- Cleaning, mopping, sweeping, cleaning restrooms, taking out trash, cleaning cubicles, cleaning units, everyday cleaning duties and deep cleaning
Direct Care Staff
Friendship Community Care
Clarksville
08.2015 - 10.2017
- Cooked, cleaned, helped with hygiene, helped to shop, drove to doctors appointments or anywhere else they needed to go, helped manage money, companionship, help with meds and with medical needs, and any other daily living activities.
Education
Dental Assistant Diploma - Dental Assisting
Kaplan College-Riverside
Riverside, CAHigh school Diploma -
Valley View High School
Moreno Valley, CASkills
- Coronal polishing
- X-rays
- Pit and fissure sealants
- HIPAA certified
- OSHA certified
- CPR certified
- Dental assistance
- Front and back office
- Intra and extra oral camera training
- Dental Assisting
- Cash handling
- Customer service
- Dental Receptionist
- Chairside Assisting
- Infection Control Training
- Pharmacy Technician Experience
- Medical Scheduling
- Crisis intervention
- Patient documentation
- Individualized care plans
- Medication administration
- Patient education
- Community resources coordination
- Behavioral monitoring
- Trust building
- Leadership skills
- Team management
- Psychopharmacology
- Life skills coaching
- Substance abuse treatment
- Client advocacy
- Social skills training
- Case documentation
- Patient support
- ADL assistance
Certification
- Dental Assistant License, 05/31/10, Present
- Coronal polishing certification, 05/31/10, Present
- Pits and Fissure sealants certification, 05/31/10, Present
- X-ray certification, 05/31/10, Present
- OSHA and HIPAA certified, 05/31/10, Present
- CPR & First Aid certified, 08/01/16, 08/31/18
- Front and Back Office certification, 05/31/10, Present
- Intra and Extra Oral Camera certification, 05/31/10, Present
- Pharmacy Technician, 10/01/20, 12/31/22
Awards
- Graduated with high honors, 05/31/10
- Graduated with high honors and a 4.2 GPA, 05/31/10
Additional Information
I am CPR and First Aid certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Familiar, 01/01/21
- Administrative support professional fit, Highly Proficient, 01/01/21
- Work motivation, Highly Proficient, 01/01/21
- Food service: Customer situations, Proficient, 01/01/21
Timeline
Mental Health Supervisor
Birchtree communities
04.2021 - 01.2025
Mental Health Technician
Turning point
02.2021 - 04.2021
CSA - Customer Service Associate and pharmacy tech
Walgreens
04.2018 - 01.2021
Housekeeping at ANO
Newbold Services, LLC
02.2018 - 02.2018
Hanes Supply Inc.
11.2017 - 03.2018
Direct Care Staff
Friendship Community Care
08.2015 - 10.2017
Dental Assistant Diploma - Dental Assisting
Kaplan College-Riverside
High school Diploma -
Valley View High School