Jada Wheeler

• Supervised daily operations to ensure smooth workflow and task completion.
• Monitored employee performance to uphold quality standards and achieve organizational goals.
• Enhanced customer satisfaction by addressing concerns and resolving issues in a timely manner.
• Conducted routine inspections to identify and address potential operational challenges.
• Improved workplace organization by implementing effective storage and labeling systems.

The Canteen retail store has given me the opportunity to develop skills such as time management, receiving items, money handling, food preparation, and problem solving.

• Processes accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Enables customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Handles daily credit and cash transactions for customers with accuracy and speed.
• Oversees continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Effectively allocates tasks during high-traffic times to keep operations running smoothly and employees focused

For my freshman year of college, I tutored and studied with students in the subjects of math and science.

• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Helped students prepare for routine and standardized tests and college entrance exams.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Gained workplace skills that helped me with my future career while I worked at Dairy Queen

• Took orders, prepared meals and collected payments.
• Worked front counter, drive-thru and other areas as needed.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

In my early career, I worked at Arby's and gained valuable experience in customer service and time management.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.