Jennifer Contreras
San Antonio
Summary
Dedicated Shift Leader with expertise in employee training, food safety, and cash handling. Successfully resolved customer complaints to enhance satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Leader
DDO Taco Bell
San Antonio
08.2023 - Current
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Monitored food safety practices to maintain compliance with health regulations.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Assisted in cash handling procedures to ensure accurate transactions and reporting.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Home Health Aide
Brinda Minica
San Antonio
03.2015 - 07.2023
- Assisted clients with bathing, dressing, and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with daily living activities and personal hygiene tasks.
- Maintained a safe and clean environment for clients at all times.
- Prepared meals and snacks according to prescribed diets.
- Communicated effectively with clients and their families regarding care needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
Education
High School Diploma -
West Plains High School
West Plains, MO06-1998
Skills
- Team supervision
- Employee training
- Customer service
- Customer complaints
- Cash handling
- Food safety
Certification
- ServeSafe Certification
Timeline
Shift Leader
DDO Taco Bell
08.2023 - Current
Home Health Aide
Brinda Minica
03.2015 - 07.2023
High School Diploma -
West Plains High School