Jennifer Garcia
Defiance,OH
Summary
Collaborative leader with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated to providing highest standard of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
Defiance, OH
10.2022 - Current
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Store Manager
Eric's Ice Cream Factory - Defiance/bryan
Defiance, OH
03.2019 - 07.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Maintained a high level of quality control through regular equipment cleaning and maintenance checks.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints professionally, ensuring a positive resolution for both parties.
Education
Practical Nursing
Northwest State Community College
Archbold, OH05.2025
High School Diploma -
Defiance High School
Defiance, OH05.2022
Skills
- Motivational Leadership
- Time Management
- Active Listening
- Attention to detail
- Decision-Making Capabilities
- Rules Enforcement
- Effective communication
- Food Safety Knowledge
Certification
STNA License
Additional Information
I volunteer every month for a non-profit operation called Operation Clean Duds.
Timeline
Shift Leader
Panda Express
10.2022 - Current
Store Manager
Eric's Ice Cream Factory - Defiance/bryan
03.2019 - 07.2023
Practical Nursing
Northwest State Community College
High School Diploma -
Defiance High School