Sonyell Roy
Saranac,NY
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Willing to learn any new job related task. Multi task management, very drivin .
Overview
23
23
years of professional experience
Work History
Shift Leader
Ganienkeh territory
Altona, New York
01.2021 - 07.2024
- Customer service, scheduling, inventory, placing orders, over seeing the day to day operations of the job and employees. Handling customer complaints. Handling sales orders with all the outside representatives.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Scheduled team members for shifts based on business needs and customer demand.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff as needed.
Private Caregiver
Wendy Brown
Peru, New York
09.2019 - 12.2022
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Researched medical information online when needed in order to provide additional insight into a client's condition.
- Developed individualized care plans for each client based on their needs and preferences.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided emotional support and comfort to patients during difficult times.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Ambulated individuals around home, public and medical locations.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Tracked and reported clients' progress based on observations and conversations.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Reported concerns to nurse supervisor to promote optimal care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
Manager
APPLE JACKS ORCHARD
Peru, New York
08.2004 - 11.2019
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Directed recruitment, hiring, and training of new staff members.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Bank Teller
TD Bank
Peru, New York
01.2002 - 06.2004
- Educated customers about different types of banking services available at the branch.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided assistance to other tellers during peak business hours as needed.
- Performed cash handling duties including counting currency, coins and checks.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Maintained accurate records of all financial transactions.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with basic technical issues related to digital banking platforms.
- Developed strong relationships with customers to ensure repeat business.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Prepared reports on transaction activity for management review.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Researched customer inquires regarding their accounts using internal banking systems.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Entered transactions into computer and issued customer receipts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Ekg Tech And Phlebotomy Tech - Health Care
Cv Tech
Plattsburgh, NY06-2006
High School Diploma -
Peru High School
Peru, IN06-1998
Skills
- Production Scheduling
- Customer Service Management
- Flexible Schedule
- Diplomatic and Fair
- Goal Setting and Tracking
- Team Supervision
- Staff Supervision
- Quality Inspections
- Strong verbal and written communication
- Policy Enforcement
- Employee Scheduling
- Professional Appearance
- Decision-making capabilities
- Interpersonal Relations
- Team Leadership
- Rules Enforcement
- Role Modeling
- Team Collaboration and Leadership
- Inventory Counts
- Issue Resolution
- Conflict Resolution
- Sales expertise
- Training Assistance
- Problem-Solving
- Positive Attitude
- Shift checklists
- Shift Paperwork Completion
- Creative Problem-Solving
- Staff Training and Development
- Drawer Assignments
- Motivational Leadership
- Safety processes and procedures
- Assigning Work
- Cash Handling
- Account Management
- Employee Attendance Monitoring
- Sales and Upselling
- Sales Reporting
- Experience in leadership
- Attention to Detail
- Professionalism
- Interpersonal Communication
- Professional Demeanor
- Decision-Making
- Excellent Communication
- Effective Communication
- Business Development
- Reliability
- Task Prioritization
- Team motivation
- Spreadsheet Management
- Data Collection
- Mail handling
- Log book updates
- Bookkeeping
- Office Administration
- Data input
- Spreadsheet Creation
- Data Entry Software
- Word Processing
Timeline
Shift Leader
Ganienkeh territory
01.2021 - 07.2024
Private Caregiver
Wendy Brown
09.2019 - 12.2022
Manager
APPLE JACKS ORCHARD
08.2004 - 11.2019
Bank Teller
TD Bank
01.2002 - 06.2004
Ekg Tech And Phlebotomy Tech - Health Care
Cv Tech
High School Diploma -
Peru High School