Tylor Fults
Murfreesboro,TN
Summary
Dynamic Shift Leader with a proven track record at Cke Restaurants, excelling in team leadership and customer service. Enhanced operational efficiency through effective training and conflict resolution, achieving a notable increase in customer satisfaction. Skilled in cash handling and inventory management, fostering a motivated and high-performing team environment.
Overview
2023
2023
years of professional experience
Work History
Shift Leader
Cke Restaurants
Murfreesboro, TN
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Implemented quality control measures to enhance food safety and sanitation practices.
- Resolved customer complaints effectively, improving overall satisfaction rates.
- Conducted performance evaluations to identify training needs and foster employee development.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management to streamline processes, increasing efficiency across the shift.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Clean/ Drive/ Service Vehicles
Ace Detailing
McMinnville, TN
04.2018 - 09.2022
- Operated company vehicles to transport detailing supplies and equipment efficiently.
- Ensured timely deliveries to client locations, maintaining high customer satisfaction levels.
- Conducted routine vehicle inspections, identifying and addressing maintenance needs promptly.
- Assisted in loading and unloading materials, ensuring safe handling and organization.
- Communicated with team members to coordinate schedules and optimize delivery routes.
- Maintained accurate records of deliveries, documenting any issues or delays encountered.
- Provided support in training new drivers on safety protocols and operational procedures.
- Implemented best practices for vehicle cleanliness and upkeep, enhancing overall fleet appearance.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Cook/Shift Supervisor
Shoneys
Manchester, TN
06.2008 - 01.2018
- Supervised kitchen staff to ensure adherence to food safety standards.
- Coordinated meal preparation and service during peak hours for optimal efficiency.
- Trained new team members on cooking techniques and kitchen protocols.
- Implemented inventory management procedures to reduce food waste effectively.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Resolved customer complaints regarding food quality promptly, enhancing guest satisfaction levels.
- Assisted in menu planning by providing feedback on customer preferences and sales trends.
- Developed weekly schedules for kitchen staff, optimizing labor resources and coverage.
- Monitored quality of dishes prepped and served, ensuring consistency in presentation and taste.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Placed orders to restock items before supplies ran out.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Maintained well-organized mise en place to keep work consistent.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented innovative menu items based on current culinary trends, leading to positive feedback from customers.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
- Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Adjusted recipes based on ingredient availability or customer request.
- Planned menus for different events, seasons and customer requests.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced Type environment.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Measured and mixed ingredients according to precise recipes for best results.
- Suggested actionable improvements to streamline training procedures.
Education
GED - State Certified In Welding & H.V.A.C.
Warren County High School
McMinnville, TN09-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Inventory counts
- Assigning work
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Role modeling
- Daily workflows
- Staff development
- Policy enforcement
- Client service
- Professional appearance
- Shift scheduling
- Client support
- Quality control assurance
- Sales reporting
- Operations management
- Rules enforcement
- Operations support
- Production reporting
- Production scheduling
- Sales expertise
- Equipment troubleshooting
- Interpersonal relations
- Diplomatic and fair
- Quality inspections
- Employee scheduling
- Employee attendance monitoring
- Technical support
- POS deletions
- Drawer assignments
- Security procedures adherence
- Account management
- Verbal and written communication
- Employee relations
- Strategic thinking
Timeline
Clean/ Drive/ Service Vehicles
Ace Detailing
04.2018 - 09.2022
Cook/Shift Supervisor
Shoneys
06.2008 - 01.2018
Shift Leader
Cke Restaurants
GED - State Certified In Welding & H.V.A.C.
Warren County High School