Jennifer Graft
Summary
Motivated Front Service Clerk experienced in coordinating guest services and managing multiple tasks across diverse areas. Achieved enhanced customer satisfaction and streamlined operations through strong conflict resolution, team coordination, and problem-solving skills. Focused on delivering efficient, organized support in fast-paced retail environments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Front Service Clerk
Publix
Roswell
12.2020 - Current
- Greeted customers in a friendly and professional manner.
- Welcomed large volume of guests and improved overall customer service.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints promptly to foster positive customer relations.
- Assisted customers with returns, exchanges, and other inquiries.
- Maintained cleanliness and organization of service areas and displays to enhance customer experience.
- Arranged merchandise displays attractively to support sales promotions and engage customers.
- Ensured compliance with safety and health regulations in the store environment.
- Assisted customers with loading purchases into their vehicles.
- Followed company policies and procedures regarding security measures for protecting company assets.
- Maintained a safe work environment by adhering to company policies and procedures at all times.
- Identified opportunities for improvement within the store's operations.
Education
Bachelor of Science - Mathematics
Kennesaw State University
Kennesaw, GA 08.2019 - 05.2026
The Cottage School
Roswell, GASkills
- Customer service
- Customer engagement
- Complaint handling
- Customer retention
- Hospitality services
- Hospitality and accommodation
- Problem resolution
- Team collaboration
- Team building
- Time management
- Store cleaning
- Bagging
- Mathematical proficiency
- Written communication
- Conflict management
- Listening skills
- Problem-solving skills
- Accountability
- Equipment inspections
Accomplishments
- KSU Dean's List Fall 2019
- KSU Dean's List Spring 2019
- TCS Most Dedication in Drama Spring 2019
- TCS High School President's Excellence Award Spring 2019
- TCS Most Dedicated in High School Cheer Spring 2018
- TCS Most Dedicated in High School Cheer Spring 2019
- TCS High School Student Council Senior Class Representative Fall 2018- Spring 2019
- TCS High School Math Team Fall 2017-Spring 2019
- NSHSS Outstanding Academic Achievement
- 2019 Senior Superlative: Most Likely to Be a Backup for Adam Lambert
Languages
Spanish
Elementary
English
Native/ Bilingual
Filipino
Elementary
Affiliations
- Participant at the KSU Catholic Center
- Participant at OneLife Zumba
Certification
- CITI Program Course: Responsible Conduct of Research (Curriculum Group)
- CITI Program Course: Physical Science Responsible Conduct of Research Course (Course Learner Group)
- CITI Program Course: 1-RCR (Stage)
References
References available upon request.
Timeline
Front Service Clerk
Publix
12.2020 - Current
Bachelor of Science - Mathematics
Kennesaw State University
08.2019 - 05.2026
The Cottage School