Jennifer I Martinez
Los Lunas
Summary
Accomplished Supervisor with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Extremely service-orientated with unique combination of intuitive and analytical abilities.
Overview
24
24
years of professional experience
Work History
Property Manager
El Meson Lodge & RV Park, Chama
07.2019 - 05.2021
- Responsible for day-to-day operations of the property
- Schedule maintenance and repairs, lead Lodge housekeeping, prepare guest reservations, order supplies, coordinate large events, create Monthly reports for owners and provide feedback
- Maintenace of property, including landscaping and snow removal
- Arranging for necessary repairs
- Understanding of state and national laws and regulations
- Supervising other employees
- Preserve the value of the property while generating revenue
Dealer Services Coordinator
Manheim New Mexico
07.2012 - 11.2014
- Prepare and coordinate sale of customer vehicles throughout the auction process
- Meet efficient sales operation goals
- Exceed customer expectations
- Generate various reports such as sale day runs, lane totals, etc
- Review vehicles inside line-up
- Educate Dealers on all products and services
- Ensure each vehicle crosses auction block on sale day
- Serve as liaison between customer, sales team, and location personnel to maintain an elevated level of customer service
- Trouble shoot, and resolve customer and/or vehicle issues
Manheim New Mexico, Gate Security
02.2012 - 07.2012
- Maintains proper vehicle information by accurately and efficiently registering customer vehicles for sale day, responding to customer inquiries and providing clerical support as necessary
- Perform registration duties at the registration counter, responding to telephone inquiries, servicing dealer requests and registering vehicles for Auction
- Generate gate releases to permit purchased vehicles to exit Auction premises and input vehicles removed from the Auction and their release dates into computer daily
- Assist with setting up “Lanes Online” for Internet registration
- Coordinate with the Operations department to remark and park customer vehicles
- Collect “No Sale” registration fees, prepare deposits and forward them to the accounting department for posting.
Customer Service Supervisor
Altivus CRM Solutions
09.2008 - 10.2011
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; implementing change
- Assist in the interviewing, hiring, and orientation of customer care team members
- Strong commitment to providing quality service
- Experience with project and decision management
- Effectively manage customer accounts
Customer Service Supervisor
T-Mobile USA
02.1997 - 09.2005
- Supervises a staff of customer service representatives and ensures customers are satisfied
- Responsible for training customer service representatives, developing/implementing operations and policies
- Familiar with a variety of practices, procedures, and polices
- Regularly reports to a senior manager
- Assist in the interviewing, hiring, and orientation of customer care team members
- Conducted and prepare annual performance reviews
- Coordinated and assist the professional development team with ongoing training
- Responded to customer inquiries, both written and verbal
- Conducted all steps of disciplinary action, including terminations
Skills
- Strong organizational skills
- Listening skills
- Conflict resolution
- Computer literate
- Excellent communication skills
- Multi-line phone usage
- Courteous demeanor
- Inventory Control
Additional Information
- Awards , Most highly rated Supervisor by Team Surveys, three years in a row. 2001 - 2002 Offline Supervisors Excellence Award
References
Michael Padilla
Altivus CRM Solutions
(505)977-6247
Michael.padilla@altivus.com
Michelle Garcia
T-mobile Representative
(505)730-5155
Pearl Olguin
Manheim New Mexico
(505)514-4277
Timeline
Property Manager
El Meson Lodge & RV Park, Chama
07.2019 - 05.2021
Dealer Services Coordinator
Manheim New Mexico
07.2012 - 11.2014
Manheim New Mexico, Gate Security
02.2012 - 07.2012
Customer Service Supervisor
Altivus CRM Solutions
09.2008 - 10.2011
Customer Service Supervisor
T-Mobile USA
02.1997 - 09.2005
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