Nancy Cruzabra
Cedar Creek,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
5
5
years of professional experience
Work History
Property Manager
Security Properties Residential
09.2022 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Administered operations to handle needs of more than 400 tenants across 204 property units.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Multi-Site Community Manager
RPM Living
01.2022 - 06.2022
- Effectively managed Cannon Oaks Apartments and Terrace Cove Apartments, with two teams, totaling 7 personnel.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs for Cannon Oaks and Terrace Cove Apartments.
- Collaborated site foreman during interior renovations and construction for Cannon Oaks and Terrace Cove Apartments.
- Introduced effective emergency resolutions and managed special projects.
- Aided upper-level leaders by completing budgets and Monthly Variance, Owner's and Bonus reports for executive action planning for Cannon Oaks and Terrace Cove Apartments.
- Boosted renewal rents 18% while maintaining 98.5% level on effective rent numbers at Terrace Cove Apartments.
Assistant Property Manager
Mid America Apartments
10.2020 - 12.2021
- Assist Property Manager develop, review and submit property operating and capital budgets
- Assist Property Manager handle disciplinary actions, performance appraisals and terminations of company staff
- Oversee and monitor monthly collections of 642 units and maintain high payment rates by building positive relationships with tenants
- Preform final move-out walk-throughs with tenants to identify required repairs
- Establish strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Resolve conflicts between tenants regarding noise, encroachments and parking
- Train and motivate leasing staff by understanding their weaknesses to ensure gap of team is limited
Leasing Manager
Mid America Apartments - Legacy At Western Oaks
04.2020 - 10.2020
- Responded to phone calls, emails from prospective residents, and applied sales techniques to meet occupancy goal for community
- Constantly worked with Property Manager to creatively brain storm and implement marketing to maximize occupancy
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Collected, completed and processed lease applications
- Monitored performance of individual leasing agents and coached on successful strategies
Leasing Associate
Mid America Apartments - CG At Onion Creek
09.2019 - 04.2020
- Processed 50-100 calls daily to assist vendors, residents and prospects.
- Marketed Colonial Grand at Onion Creek property to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected monthly rent payments and other fees, always properly recording and processing money.
Education
Real Estate License in Texas License # 720427 -
The Real Estate Business School
Austin, TX04.2019
Bachelor of Science - Biology
University of Texas-Pan American
Edinburg, TX12.2014
Skills
- Advanced MS Office Suite
- Operations Management
- Strong organizational skills
- Multitasking and Prioritization
- Employee Motivation and Guidance
- Complex Problem Solving
- Thrive in rapid changing environments
- Strong Interpersonal Skills
- Conflict management
- Resourceful
- Vendor Management
- Staff Management
- Tenant relations
- Fair housing mandates
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Security Properties Residential
09.2022 - Current
Multi-Site Community Manager
RPM Living
01.2022 - 06.2022
Assistant Property Manager
Mid America Apartments
10.2020 - 12.2021
Leasing Manager
Mid America Apartments - Legacy At Western Oaks
04.2020 - 10.2020
Leasing Associate
Mid America Apartments - CG At Onion Creek
09.2019 - 04.2020
Real Estate License in Texas License # 720427 -
The Real Estate Business School
Bachelor of Science - Biology
University of Texas-Pan American
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