Jennifer Arola
Gilbert,MN
Summary
Organized and exceptional multitasker with top-notch verbal and written communication skills. Provides accurate and thorough production of paperwork and assigned tasks. Prioritizes deadline adherence with timely responses to complex production concerns. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Cashier
Knotty Pine Liquor
08.2022 - Current
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Built relationships with customers to encourage repeat business.
Expeditor/Dispatcher
Arrowhead Transit
07.2017 - 08.2022
- Devised and implemented efficient processes for production tracking and inventory control.
- Ordered parts, prepared work orders, organized parts and necessary items for mechanics to complete planned jobs.
- Assisted MNDOT with bus inspections.
- Drove bus
Parts Expeditor
Ken Waschke Auto Plaza
09.2020 - 06.2021
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Addressed supply problems and developed creative solutions to prevent delays.
Claims Representative/Customer Service Representative
Anthem
05.2010 - 05.2017
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Communicated verification and authorization status updates with all department to facilitate decision-making for patient admissions and insurance coverage.
- Maintained confidentiality of patient finances, records, and health statuses.
- Advised customers on required information for claim submissions to progress applications.
Customer Service Representative
Northwest Airlines
07.1999 - 05.2010
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Firefighter 1
Mesabi Community College
Virginia, MN07.2005
Diploma - Cosmetology
Cosmetology Careers Unltd.
Virginia, MN07.1993
Skills
- Hazardous materials knowledge
- Operate skidster, dump truck, excavator
- Self starter
- Can work as a team, or independently
- Quick learner
- Dependable
- Database Maintenance
- Delivery Procedures
- Organizational Standards
- Customer Satisfaction
Timeline
Cashier
Knotty Pine Liquor
08.2022 - Current
Parts Expeditor
Ken Waschke Auto Plaza
09.2020 - 06.2021
Expeditor/Dispatcher
Arrowhead Transit
07.2017 - 08.2022
Claims Representative/Customer Service Representative
Anthem
05.2010 - 05.2017
Customer Service Representative
Northwest Airlines
07.1999 - 05.2010
Certificate - Firefighter 1
Mesabi Community College
Diploma - Cosmetology
Cosmetology Careers Unltd.
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