Jennifer Jaroch
Chicago,IL
Summary
Reliable Customer Service Advocate with a passion for resolving customer issues and delivering knowledgeable support. Willing to take on any task to boost customer satisfaction and improve customer service processes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Order Entry Clerk/Customer Service
ABC Supply
10.2023 - Current
- Completed accurate order entry and data verification.
- Documented shipping information for orders
- Assisted customers with product and service selections.
- Expedited urgent orders for time-sensitive clients
- Processed and handled customer complaints, answering questions, and providing solutions.
Customer Service Representative
Walmart
08.2020 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy
- Processed customer returns and verified purchases
- Answer customer inquiries and ensured customer satisfaction
Debt Collector
Linebarger Goggin Blair & Samson
01.2017 - 08.2020
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Informed debtors about repayment options
- Developed strong relationships with customers to ensure timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Customer Service Representative
Allen Brothers
01.2007 - 01.2009
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Accounts Payable/Accounts Receivable Associate
Digital Printing Center
01.1999 - 10.2002
- Resolved invoice disputes professionally and efficiently by working closely with both internal departments and external clients.
- Prepared customer invoices, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reconciled and analyzed expense reports
- Monitor billing cycles and follow up on overdue payments
- Trained new team members on accounts receivable processes and best practices, contributing to a cohesive work environment.
Skills
- Customer service expertise
- Accurate data entry
- Order entry
- Returns processing
- Quick Learner
- Problem-solving abilities
- Multitasking Abilities
Certification
- Business Administration Certificate, Northwestern Business College Bridgeview, IL 2022
- Phlebotomy Certificate, Chicago School of Phlebotomy 2020
Timeline
Order Entry Clerk/Customer Service
ABC Supply
10.2023 - Current
Customer Service Representative
Walmart
08.2020 - 10.2023
Debt Collector
Linebarger Goggin Blair & Samson
01.2017 - 08.2020
Customer Service Representative
Allen Brothers
01.2007 - 01.2009
Accounts Payable/Accounts Receivable Associate
Digital Printing Center
01.1999 - 10.2002
- Business Administration Certificate, Northwestern Business College Bridgeview, IL 2022
- Phlebotomy Certificate, Chicago School of Phlebotomy 2020
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