Jennifer Agosto-Villegas
Blackstone,MA
Summary
Highly skilled in customer service with valuable experience as a waitress. Adapt to managing high-volume dining environments. Strong communication skills, ensuring positive guest experiences and efficient table management. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading customer satisfaction. I would appreciate the opportunity given, working with your team.
Overview
11
11
years of professional experience
Work History
Area Manager
Passion Dental
Attleboro, MA
10.2018 - Current
- Part of daily operation.
- Updated production reports and personnel records to facilitate operational decisions.
- Conduct yearly reviews, submit payroll, review and update reports and excels.
- Handle customer complaints promptly, identified cause and implement corrective actions.
- Evaluated schedules, plan an action of improvement
Waitress
110 Grill
Marlborough, MA
01.2017 - 09.2018
- Served all guest in a appropriate manner to ensure they have a pleasant experience.
- Asked all guest of any allergies and placed that information correctly when placing the order.
- Made sure the drinks were full during the entire time of their visit.
- Ran their food to the table when ready.
- During down time helped others and or stocked all areas.
Waitress / Bartender
Acapulco's Mexican Family Restaurant & Cantina
Milford , MA
01.2014 - 12.2016
- Greeted customers and provided menus.
- Set up tables in between patrons to reduce wait times.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Education
High School Diploma -
Blackstone Valley Regional Vocational High School
Upton MA 05-2011
Skills
- Customer service
- Efficiency
- Dependable, reliable
- Team player
- Time management
- Bilingual
Timeline
Area Manager
Passion Dental
10.2018 - Current
Waitress
110 Grill
01.2017 - 09.2018
Waitress / Bartender
Acapulco's Mexican Family Restaurant & Cantina
01.2014 - 12.2016
High School Diploma -
Blackstone Valley Regional Vocational High School
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