Jennifer Kurtzhal
Montague,MI
Summary
Case manager with vast experince gained across the spectrum of care, dedicated to using gained knowledge, experience, and critical thinking to continue to work toward quality health care for our community.
Overview
18
18
years of professional experience
Work History
Case Manager
Trinity Health Hospital
Muskegon, MI
03.2022 - Current
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure a patient's health care needs will be met upon hospital discharge.
- Coordinated with disciplines to resolve complex patient needs, to ensure success upon discharge, and to reduce the risk of readmission.
- Advocated on behalf of clients to secure necessary services and support.
- Identified barriers to patients and their support systems from meeting their health care needs, and providing resources to overcome them.
- Conducted initial assessments to determine client needs for education, follow-up, community resources, and equipment after discharge.
Hybrid Case Manager
Trinity Health Alliance
Muskegon, MI
06.2017 - 03.2022
- Completed transitions of care to ensure all follow-up needs are reviewed and completed following hospital discharge.
- Provided disease and self-management education through motivational interviewing, critical thinking, and collaboration.
- Assessed the physician's plan of care to see where a patient needs support in order to meet their health care goals.
- Coordinated with patients, families, physicians, pharmacists, and community resources to ensure that patients have optimal support to meet their health care needs and goals.
Clinical Educator
Mercy Health VNS
Muskegon, MI
08.2015 - 06.2017
- Worked with the quality department to gather, organize, and evaluate data to guide the educational plan for staff and the agency.
- Orientation of new staff, providing all staff with annual education to meet clinical requirements, such as CPR, wound VAC, and infusion competencies.
- Learned and supported education on motivational interviewing and health coaching.
- Mentored staff and worked with clinical supervisors to improve clinical, organizational, or case management skills, to improve safety and efficiency.
- Assisted with planning, implementation, and on-site support for their new EMR, Home Care Home Base.
Home Care Case Manager
Mercy Health VNS and Hospice Services
Muskegon, MI
10.2007 - 08.2015
- Established a plan of care and provided the necessary nursing needs.
- Coordinate with therapists, social workers, office support, physician offices, pharmacies, and managers to assist patients and their families in overcoming any barriers to meeting their health care needs.
- Provided hands-on nursing care per physician order, and teaching related to medications and administration, medication setup, wound care, wound VACs, acute and chronic disease management, IV administration, and postoperative care.
- Quality review and coding.
- Crucial discussions with patients and families when acute or chronic care needed to be transitioned to hospice care.
Float RN
Hackley Hospital
Muskegon, MI
08.2007 - 09.2007
- Performed physical assessments, medication administration, post-operative teaching and monitoring.
Education
Associate of Science - ADN in Nursing
Muskegon Community College
Muskegon07-2007
Associate of Arts - ASA in General Studies
Muskegon Community College
Muskegon, MI01-2002
Skills
- Care coordination
- Patient advocacy
- Health education
- Data analysis
- Case management
- Community resource knowledge
- Team collaboration
- Organizational skills
- Problem solving
- Effective communication
- Previous BLS certification and instructor certification
- Previous COS-C certification
References
References available upon request.
Timeline
Case Manager
Trinity Health Hospital
03.2022 - Current
Hybrid Case Manager
Trinity Health Alliance
06.2017 - 03.2022
Clinical Educator
Mercy Health VNS
08.2015 - 06.2017
Home Care Case Manager
Mercy Health VNS and Hospice Services
10.2007 - 08.2015
Float RN
Hackley Hospital
08.2007 - 09.2007
Associate of Science - ADN in Nursing
Muskegon Community College
Associate of Arts - ASA in General Studies
Muskegon Community College
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